Anna Eason-Horton, Manager Network Services Email & Phone Number

Oswego, Illinois, United States

• Lead and developed a team of 10 Supervisors and 160 Enumerators.• Collaborated with colleagues in operations to work together to develop operations strategies • Recommended new approaches, policies, and procedures to affect continual improvements • Monitored and tracked productivity supporting 2,000 hourly Enumerator’s project groups.• Onboarded 70+ Supervisors and 200+ Enumerators delivering policy and procedures.

Naperville, Il

Temp Contracted Assignment. • Identified issues and provided clarification while evaluating and implementing solutions. • Identified and mitigated key risks, issues, and gaps that impacted successful project completions. • Verified all steps were completed appropriately before transferring to project coordinators. • Maintained and updated Excel-based project tracker and created reports to relay status updates. • Promoted positive employee relations through identifying trends, evaluating data and leveraged employee feedback.

954 Highland, Memphis, Tn

PROFESSIONAL EXPERIENCE• Tracked and coordinated attendance records to ensure employees are on the correct schedule • Delivered results with high volume workloads supporting HR functions and operations leadership.• Established a positive culture focused on high performance creating positive engagement.• Facilitated development and implementation of enterprise programs, policies, practices and processes.• Collaborated with leadership to plan, organize and direct people initiatives in support of business and internal partners.

10 S. Canal, Chicago, Il 60606

• Analyzed business unit trends and metrics to develop solutions to HR initiatives. • Monitored Daily maintenance of HRIS systems: entering new employees, approved time sheets and employee data.• Innovated HR solutions and process improvement; specific skills in improving productivity.• Managed labor relations issues and partnered with CWA VP to collaborate future training requirements.

10 S. Canal, Chicago, Il 60606

• Tasked with managing workload balance and daily activities for 15 agents and 5 supervisors• Ensured seamless operations while providing impeccable customer service and labor relations initiatives.

Bachelor Of Applied Science (B.A.Sc.), Business/Corporate Communications

Associate’S Degree, Art/Art Studies, General

Successfully achieved an Associate of Arts Degree

Office Practice/Secretarial

Activities and Societies: Pep Club African American Club