Anna Eddy Email & Phone Number

United States

Louisville, Kentucky, Us

Louisville, Kentucky, Us

Function as Product Owner for multiple Agile scrum teams, helping to focus the direction of the teams and work to be accomplished. Work with leadership, business teams, and customers to gather requirements and set priorities. Create project proposals containing high level requirements and user stories, in-depth implementation plans, proposed mocks, and high level engineering details to be approved by both business and customers. Function as the SME on an extensive line of Windows, iOS, and SaaS products. Work with Engineers to make daily implementation and business decisions. Work with QA Analysts to help determine the correct direction and extent of testing plans. Function as Tier 3 technical support and liaison for production issues escalated to engineering teams. In addition: Provide internal training, work with documentation teams to ensure appropriate materials are created, set and communicate release dates, manage business expectations.

Louisville, Kentucky, Us

Louisville, Kentucky, Us

Perform regular testing of QSR software and integrated media to ensure functionality, reliability, and usability. Provide feedback and suggestions for enhancing the user experience. Create and maintain updated testing documentation. Work directly with QSR Engineering, Technical Support, and Sales teams to provide accurate and up to date information on software issues and functional enhancement requests. Configure and maintain functional lab setups to ensure accurate testing environments. Review technical documentation for accuracy and ease of understanding.

Louisville, Kentucky, Us

Provide technical support via phone and email for a wide range of proprietary software and hardware products. Investigate reports of malfunctioning software/hardware by analyzing symptoms and environmental variables. Maintain an ever-growing knowledge of current product offerings and known issue-resolution paths. Develop and maintain a friendly and professional rapport with clients and vendors.

Fast paced atmosphere focused on providing technical assistance, support, and training to clients and sales teams on a variety of web based media analysis applications. Resolve concerns and provide assistance via email and phone. Maintain accurate records and create executive analysis reports using Salesforce CRM system and Excel. Act as client liaison when working with application developers and production departments.Job duties included, but not limited to:• Interact with current and potential clients through multiple channels to provide user knowledge and technical support on various web based media analysis platforms• Assess and resolve client issues via phone and email• Lead in-depth and interactive client training sessions• Provide technical assistance and training to sales teams on internal billing programs and Salesforce CRM system• Create accessible and easy to understand user manuals• Maintain accurate account and client records• Create executive analysis reports and charts as requested in Excel and Salesforce CRM system• Create and maintain user and account settings within an administrative interface• Develop effective search profiles using Boolean logic• Test newly implemented functionality of web applications and follow defect fixes through various stages of development until testing is successful

Identify unique television and radio commercial creatives, create an easily identifiable written description of commercials and enter them into a multi-user database. Dedication to details and ability to thoroughly search database to prevent duplication is necessary. Visually scan high priority commercials and assign unique industry tags. Perform special projects and tasks as necessary.

Richfield, Minnesota, Us

Assess and solve customer needs and concerns via phone, furthering the company's commitment to provide increased support to customers. Provide customers with an end to end support and purchasing solution over the phone.Job duties included, but not limited to:• Maintain a working knowledge of current products, services, and prices from a variety of departments• Provide a complete and convenient customer solution by advising on and selling products and services through multiple channels• Advise customers on store policies and provide customer support solutions over the phone• Answer rollover calls from Geek Squad to resolve and answer minor technical issues or questions for customers