Anna Eddy Email & Phone Number

Louisville, Kentucky, US

Louisville, Kentucky, US

Function as Product Owner for multiple Agile scrum teams, helping to focus the direction of the teams and work to be accomplished. Work with leadership, business teams, and customers to gather requirements and set priorities. Create project proposals containing high level requirements and user stories, in-depth implementation plans, proposed mocks, and.

Louisville, Kentucky, US

Louisville, Kentucky, US

Perform regular testing of QSR software and integrated media to ensure functionality, reliability, and usability. Provide feedback and suggestions for enhancing the user experience. Create and maintain updated testing documentation. Work directly with QSR Engineering, Technical Support, and Sales teams to provide accurate and up to date information on.

Louisville, Kentucky, US

Provide technical support via phone and email for a wide range of proprietary software and hardware products. Investigate reports of malfunctioning software/hardware by analyzing symptoms and environmental variables. Maintain an ever-growing knowledge of current product offerings and known issue-resolution paths. Develop and maintain a friendly and.

• Fast paced atmosphere focused on providing technical assistance, support, and training to clients and sales teams on a variety of web based media analysis applications. Resolve concerns and provide assistance via email.
• Interact with current and potential clients through multiple channels to provide user knowledge and technical support on various web based media analysis platforms
• Assess and resolve client issues via phone and email
• Lead in-depth and interactive client training sessions
• Provide technical assistance and training to sales teams on internal billing programs and Salesforce CRM system
• Create accessible and easy to understand user manuals

Identify unique television and radio commercial creatives, create an easily identifiable written description of commercials and enter them into a multi-user database. Dedication to details and ability to thoroughly search database to prevent duplication is necessary. Visually scan high priority commercials and assign unique industry tags. Perform special.

Richfield, Minnesota, US

• Assess and solve customer needs and concerns via phone, furthering the company's commitment to provide increased support to customers. Provide customers with an end to end support and purchasing solution over the.
• Maintain a working knowledge of current products, services, and prices from a variety of departments
• Provide a complete and convenient customer solution by advising on and selling products and services through multiple channels
• Advise customers on store policies and provide customer support solutions over the phone
• Answer rollover calls from Geek Squad to resolve and answer minor technical issues or questions for customers