TrilogyOne is passionate about digital transformation with Data, Analytics and RPA: Data & Big Data Integration, Cloud Data Warehouse, Customer Experience Analytics, Robotic Process Automation, and AI. Talend | Glassbox | Snowflake | UiPath. For more details, please email: connect@trilogyone.com

At Trilogyone we help the enterprises in their digital transformation journey to integrate systems, unify the data and contextualize the information. TrilogyOne is a proud partner of Talend - the next-generation cloud and big data integration software, Glassbox Digital - market disrupting Customer Experience Analytics platform, and Snowflake Computing - the Data Warehouse built for the Cloud. We bring the expertise with topnotch talent that is experienced and certified

Operations Management Extensive experience in operations - credit/collections and auditing Successful supervisory and management experience Highly effective in analyzing work flow and communication patterns, to maximize effectiveness of the work team Strong analytic and problem solving abilities Exceptional communication and interpersonal skillsLearning & Development Identifying and designing training programs to meet the changing business requirements. Designing and executing training programs in interactive mode to increase engagement levels and raise the learning curve of the participants. Ensuring the success of training programs through individual evaluations for the participants after the training. Ensuring the effectiveness and identifying the areas of improvement through effective feedback process.Customer Relationship Management Mapping client’s requirements & providing them best solutions. Ensuring minimum turnaround time for resolving customer queries and maintaining high customer satisfaction levels. Identifying causes for dissatisfaction among customers & taking steps to over come the same.

 Effectively handling a team of 12 members. Coordinating with the Project Management and other teams in the other locations for knowledge transfer on various projects. Auditing emails and calls and conducting feedback sessions to all the team members individually. Generating and updating audit scores and training status reports on weekly basis. Scheduling and conducting various Product and Project based trainings. Scheduling and conducting Language and communication training across the departments. Scheduling and conducting all new hire training programs and evaluations. Resolving Escalated Cases Mentoring and coaching new hires. Key management role between management and the team. Coaching and Motivating the team towards achieving the team goals. Supporting the team on calls and emails as and when required. See less

 Handling customer queries over phone Following up of escalated cases Mentoring in training new hires. Acting as a single point of contact for various customer related issues among the team.Achievements: Awarded as Quality Performer for the first two quarters for DIS. Awarded Certificate of Excellence for Out-standing Performance. Awarded Centurion Club Award for quality customer service twice.