Anna Elissa N. Email & Phone Number

United States

United States

Las Vegas, Nevada, United States

• Monitor Hotel inventory and control room rates to optimize revenue and hotel occupancy• Evaluate and provide performance feedback for the development of all team members• Provide ideas and implement marketing strategies to reach hotel fiscal goals• Adjust staffing needs based on business demands while maintaining compliance with scheduling tool• Respond to guest issues, emergency situations or unusual circumstances

Las Vegas, Nevada, United States

• Lead a team of 160+ agents to achieve service initiative objective and maximize guest satisfaction• Lead team by providing guidance, direction and encourage employee goal setting, feedback, anddevelopment planning• Complete essential projects and reports and presenting it to other managers, colleagues, and theteam to further improve guest satisfaction

Las Vegas, Nevada, United States

• Lead a team of 50+ agents to achieve service initiative objective and maximize guest satisfaction• Oversee and maintain employee work schedules including assignments, job rotation, training, payrolland overall scheduling• Oversee recruitment, hiring and training of Customer Relations staff to further company goals ofS.H.O.W and sustain high Guest service standards• Resolve issues with both Guests and work team by communicating courteously via telephone, email,letter, and face to face.

Las Vegas, Nevada, United States

• Rooms Coordinator July 2016 – June 2017o Running daily room Inventory and expediting Mobile Check-in and provide analyzed data tomeet business demandso Keep close professional relationship with various resourceful departments such as HotelManagement, Front Services, Back of house departments2• Hotel Operations Administration Assistant Relief June 2015 – December 2015o Adjust staffing needs based on business demands while maintaining compliance withschedulingo A liaison for Assistant Front Desk Managers and Hotel Operations Managerso Employee Concierge for over 150 Front Desk Agents• Finance / Cashiering Relief January 2014 – July 2014o Financial audit: Balancing accounts, compute compensations, billing folios and ensuringpayment is receivedo To ensure employees are compliance with credit card process and Risk Managementprocedures

Las Vegas, Nevada, United States

o Displayed exceptional hospitality and customer service to provide efficient Guest registrationin and out of the Resorto Work with Property Management System and manual encoding Key systemo Night Audit: Balanced accounts, billing folios and ensuring payment is received

Las Vegas, Nevada, United States

o Data Entry for patient records into computer system; prep patient medical chart for Doctorreviewo Front Desk Receptionist duties such as scheduling client appointments, financial transactionsby billing patients and their insurance companies.