• Provide viable suggestions to CEO, Board Members, and Exhibit Coordinator focusing on new revenue streams, merchandise sales, and artifact story-telling methods.• Research organizational growth approaches such as online artifact cataloguing software, in-kind donation strategies, and next generation board development.• Prepare follow-up plans with the organization’s CEO to improve efficiency.• Produce sales contract, newsletter content, and other administrative documents as needed.

• Researched England’s heritage industry’s retail sales, trends, and government funding schemes.• Created the company’s vision board, logic model, and business plan outline.• Designed bespoke, sample merchandise connected to Kensington Palace’s people and history.• Established merchandise production costs and identified UK vendors and suppliers.• Studied primary sources and hired graphic designer to create product rendering that maintained historical accuracy.

• Launched company’s new social media platforms and reached a viewing target of 10% within 7 months averaging 15,000 monthly, organic, post engagements.• Created daily job announcements and posts for Facebook, Instagram, and LinkedIn accounts.• Designed marketing materials including company brochures, flyers, posters, and handouts.• Recruited and sourced candidates for job openings via LinkedIn, Indeed, and Facebook.• Researched and conducted outreach to community-based agencies, non-profits organizations, and professional schools for marketing and recruitment efforts.

• Created company-wide organizational policies and procedures for newly established staffing agency.• Interviewed, hired, onboarded, and trained new personnel. • Managed two offices with eight employees.• Oversaw new incentive and referral programs, updated employee data, managed costs, and produced wage reports for clients as needed.• Wrote administrative manual for Operations Manager role that included information for all accounts and company’s operational procedures.

• Placement as part of MA Heritage Management program at Queen Mary University of London in collaboration with Historic Royal Palaces.• Engaged with management and staff members in Operations, Surveyor of the Fabric, and Conservation, Care and Collections. • Reviewed organization and department's policies and procedures.• Assessed best practices and participated in Master classes on site.

• Reviewed and studied educational materials and instructions for pre-selected showcase items for public display.• Engaged actively with national and international visitors and encouraged personal handling of items in the object cart.• Answered questions, swapped stories, and highlighted interesting details regarding historic artifacts and surroundings.• Carefully packed, unpacked, and moved collection items and set up and broke down displays for public engagement events.• Attended meetings and training with palace staff to review policies, procedures, and best practices.Dissertation Topic - Story Mapping: An Interpretation Strategy using Counter Mapping at Kensington Palace

• Managed the daily operations of the USC Dornsife Institute for New Economic Thinking (INET), an international research organization in the Department of Economics.• Oversaw program budget totalling $5 million and negotiated the use of surplus funds for an additional year beyond the contract term.• Researched, compiled, and created new onboarding manual outlining university policies for international postdoctoral fellows.• Examined best practices and redesigned the institute’s website and e-newsletter.• Launched the department’s first online, video, interview series.• Arranged weekly seminars, special events, international conferences, and visits with eminent scholars, funders, and researchers from universities and government agencies worldwide.

• Delivered excellent customer service to internal and external clients.• Presented guests with various product options and provided information, product demonstrations, and care instructions.• Answered telephones, conducted stock checks, and wrapped gifts per company guidelines.• Assisted new brides with bridal registry, conducted store tour, and established new client relationships.• Kept abreast of new product information and sales and marketing initiatives.

• Led and administered multi-component, permanent housing program for people experiencing homelessness in Los Angeles County Supervisorial District 1.• Managed program budget exceeding $700,000 and administered payments of clients’ housing and medical costs and subcontractor invoices.• Exceeded housing placement for homeless families and individuals by 12%.• Effectively monitored contracts and coordinated flow of services between clients, sub-contractors, governmental organisations, service providers, and the Los Angeles Homeless Services Authority (LAHSA).• Inputted, created, and updated, client records on LAHSA ‘s database and submitted all quarterly reports in a timely manner.