Anna Engel Email & Phone Number

Rochester, New York Metropolitan Area

Acting as the go-to person for handling activities related to supporting the Grants Office Operations team and the clients they service. The end goal being to strengthen and build client relationships by assessing the clients' needs and mobilizing appropriate team members and company resources to respond across domestic and global operations.Client Engagement Associate (8/9/2019-3/1/2020)Build positive client relationships by assessing the clients' needs and developing… Show more Acting as the go-to person for handling activities related to supporting the Grants Office Operations team and the clients they service. The end goal being to strengthen and build client relationships by assessing the clients' needs and mobilizing appropriate team members and company resources to respond across domestic and global operations.Client Engagement Associate (8/9/2019-3/1/2020)Build positive client relationships by assessing the clients' needs and developing solutions to meet those needs. Field customer service and sales questions with the goal of establishing, developing, and maintaining customer relationships.Coordinating Social Media for Grants Office Twitter, Facebook, & LinkedIn accounts to funnel grant knowledge to our customers. Show less

Cleveland/Akron, Ohio Area

Property Manager (Nov. 2016- Aug. 2019)~Responsible for day-to-day service delivery to homeowners, as well as related property management policy and benefits counseling based on the assigned program policy and guidelines. ~Responsible for pro-active communication to all parties associated with each property.~Provide overview of the Property Management program and step-by-step instructions to home owners as they enter the program. ~Communicate regularly with homeowner… Show more Property Manager (Nov. 2016- Aug. 2019)~Responsible for day-to-day service delivery to homeowners, as well as related property management policy and benefits counseling based on the assigned program policy and guidelines. ~Responsible for pro-active communication to all parties associated with each property.~Provide overview of the Property Management program and step-by-step instructions to home owners as they enter the program. ~Communicate regularly with homeowner regarding on-going repair and maintenance at the property. ~Work with Listing Agents to coordinate lease agreement/addendum for homeowners and tenants. ~Manage issues with the tenant including, but not limited to home repair needs and non-payment of rent. ~Review and analyze homeowner and client operating statements for accuracy.Destination Services Manager (Sept. 2011 - Nov. 2016)~Managed Programs: Coordinated all aspects of International Destination Services including but not limited to orientation, home finding, settling in, education, and departure services . Served as a subject matter expert on relocation programs and processes. Managed a caseload of relocation files, audited consultant communication to ensure exceptional customer service is being provided. Developed relationships with partners and vendors who provide associated relocation and support services. Established a positive rapport with team members and worked collaboratively to achieve corporate goals ~Issue Resolution: Used effective problem solving skills to assist consultants with assignee issues~Data Entry: Completed detailed data entry, billing paperwork, and client-specific reporting~Other: Participated in special projects and assisted with special client requests as required. Project Lead on the Global Authorizations Box Project. Project examined the process for accepting new authorizations and create a process for processing authorizations more efficiently. Acted as Subject Matter Expert for several projects. Show less

Call Center SupervisorResponsibilities: First Program (June 2009-July 2010): Billing representative. ~Operated multiple company computer systems in addition to the Windows suite. ~ Simultaneously answering phones calls pertaining to billing, product questions and customers service. ~Defusing tense situations to ensure customer satisfactionSecond Program (July 2010-July 2011): ~Responsible for operating the Command Center Operations Desk… Show more Call Center SupervisorResponsibilities: First Program (June 2009-July 2010): Billing representative. ~Operated multiple company computer systems in addition to the Windows suite. ~ Simultaneously answering phones calls pertaining to billing, product questions and customers service. ~Defusing tense situations to ensure customer satisfactionSecond Program (July 2010-July 2011): ~Responsible for operating the Command Center Operations Desk (CCOD). ~CCOD position handles attendance and performance of more than two hundred employees on the program, including sending out reports on calls received versus calls forecasted, and directing the call queue. ~Responsible for forwarding reports to the Client, and handling issues between Sutherland Operations and the Client’s operations. ~Handled technical support for High Speed Internet customers. ~Maneuvered multiple computer systems while simultaneously answer phone calls and resolving client internet issues and scheduling a technician as necessary. Show less