Anna Facciorusso Email & Phone Number

London, Ontario, Canada

Promoted to this position from Account Executive on merit after only five months owing to experience, sales achieved and job knowledge. With the intent to increase overall store revenue, train and motivate staff.• Increase stores revenue by 58% year over year (monthly revenue $800k-1m)• Achieve personal sales target of at least $150k monthly • Ensure staff achieves goals by motivation and support • Provide customers with superior product knowledge to help fit their requirements and needs• Utilize in-person, telephone, e-mail and livechat as the 4 sources of selling• Replying to customers telephone and e-mail enquires within 24 hours• Oversee store management and operations, including daily meetings, ensuring staff’s orders are error free, assisting with quotes and any system questions staff may have, and ensuring daily reports are completed and submitted to upper management• Ensuring monthly reports are completed and submitted (scheduling, floor walk, store supplies, and Health & Safety) • Ensure that all staff including myself are participating in the online training sessions and attending online conference calls for new product and/or and changes

Kitchener, On

• Ranked within top 10 clinics for sales revenue during 2018• Increased sales revenue by 40% per annum (monthly revenue $50-120k) for weight loss program: genetic testing (45 markers), nutritional plan, dietitian input, health and fitness coaching• Ensures adherence to 24-hour target for replying to client telephone and e-mail enquiries• Oversees clinic management and operations, including orderly space, daily schedules, follow-up calls, appointment confirmations, processing payments and monthly conference call updates (new products and/or changes)• Confidently liaises with, reports to and regularly updates the Team Leader and CEO on all activity• Solves problems effectively and efficiently in conjunction with senior management• Uses online scheduler and project management systems to ensure clients’ needs fully met• Showcases strong presentation skills to provide prospective clients with detailed sales pitches• Liaises with weight loss grant staff to follow up on sales leads• Provides direct client consultation services (up to 12 daily): weigh-ins, completing health questionnaires, reviewing file (past health lifestyle and experience), verifying information, conducting needs assessment, follow-up bookings, nutritional guidance, short-term and long-term detailed explanations of product and program• Demonstrates graphs, statistics, data and numbers to show genetic testing, menu plan, food recommendations and descriptions, exercise book, behaviour workbook

Woodstock, On

• Improved quality check process times by 10% by streamlining processes• Reduced new staff error margins by 30% by compiling a physical display of various potential quality issues for hands-on training and insight within a safe simulated environment• Successfully managed quality control teams of over 10, ensuring all new and current employees trained and supported• Subject matter expert in five production areas containing 30 different components; monitoring, troubleshooting and identifying quality issues and efficiently solving problems; performing first and last off checks and SDS checks

Woodstock, On

• Oversaw and ran four production line stations, ensuring high standards consistently met on inspection of finished products along with any re-working to correct defects• Undertook various data-entry tasks and quality inspection processes

London, On

• Consistently fulfilled 100% of mandated targets month on month, reaching $30-50k• Met 125% sales target to existing clients by “upselling”• Maintained clinic in top-selling lead out of five city locations• Exceeded monthly target 50% of the time by generating sales leads, successfully closing sales and training staff in the requisite techniques• Provided clients with accurate and in-depth nutritional counselling and product knowledge• Completed payroll hours and payroll schedule input; maintained and updated client files; dealt with emails and telephone inquiries; undertook accurate weekly inventory count and stock control

London, On

• Train and develop all new employees• Responsible for sizing and fitting children’s shoes from ages eight months and up• Provide knowledge of products to customers• Assist with ordering stock for the store• Keep track of inventory using a computerized database • Organize store and ensure cleanliness along with assisting with Merchandising• Communicate with customers regarding upcoming promotions and/or sales

Toronto, On

• Responded efficiently and courteously to customer inquiries, concerns and complaints, and resolving any issues promptly• Undertook various office duties – accounts receivable, shipping/receiving, corporate banking, inventory control, forwarding statements to customers, dealing with telephone inquiries, invoicing customers, receiving and accounting for products from suppliers, and daily cheque deposits