Anna Fetterhoff Email & Phone Number

Leominster, Ma, Us

87 Hale Street Lowell Ma

Reviews file documentation for completeness and consistency with original information as indicated on initial loan application. Resolve discrepancies found on title report, income documents, appraisal and open permits and tax delinquencies.Ordering preliminary title reports, appraisals and flood certifications. Reviews credit reports and calculate income, assets and other documentation as requiredReviews loans applications for Purchases, Refinances, HELOCS and HELOANS qualifications consistent with appropriate Align Policy, procedures and guidelines. Recommend approvals or Adverse Action for loan applications.Prepares loans for final Underwriting approval and satisfies underwriting conditions in a timely manner. Maintains a weekly pipeline report on all files

Marlborough, Massachusetts, United States

Established strong relationships with critical decision makers and influencers to build sustainable business relationshipsReviewed residential loan application files to verify that the application data is completedWorked with 3rd party vendors to obtain required documentation and ensuring that the borrower(s) meets investors programs and products guidelineExceeded performance quotas by consistently closed 50-100 loans on a monthly basisWorked with Wholesale lenders, Brokers, Loan officers and Underwriters for loan approvals or denialProvided outstanding personalized customer service to brokers and clientsTrained new hires in procedures and policies, reduced potential for errors and improved productivity

Leominster, Massachusetts, United States

Issued Real IDs and Motor Vehicle Registration and License SuspensionsCoordinated customer process from reception to closure.Ensured appropriate confidentiality and security information are protectedReviewed customer documents in support of transactions for accuracy and authenticity Investigated errors, finding root cause and counter measure to problem solve (billing, documentation issues.Worked efficiently in stressful situations and provide the highest customer service

Leominster Connector

Originated first and second mortgage loans, secured mortgage and Home Equity LinesDeveloped and implemented a broad-based business development program including realtors, attorneys, brokers, and customersProvided the highest level of customer service in a positive, courteous and enthusiastic mannerMaintained a thorough knowledge of all Bank Loan products, services, policies and proceduresParticipated in mortgage programs, seminars and networking events

Littleton, Ma

Achievement of banking center goals via establishing/developing/retaining customer relationships and exceeded monthly and quarterly goalsReconciled financial receipts, customer bank deposits and daily bank reports for the branchProvided outstanding personalized customer service to customers and clientsProactively identify and manage risk in every business/product/service transaction, leveraging the risk factorGenerated new business and optimize sales opportunities to existing and walk in customersPerformed as back up Teller Operations Supervisor role, encompassing clearly defined leadership of all tellersIdentified opportunities to refer customers to a teammate/specialist for discussion of potential financial gains made by consideration of all services and products

Leominster, Ma

Successfully and efficiently processed and closed 15-30 loans per monthAnalyzed and made recommendations of credit worthiness and advised clients on a variety of financial decisionsSold Credit insurance, Life Insurance, Unemployment, Disability and optional Home and AutoResponsible for all account maintenance: account contact information and pricing informationProvided expertise for Sales Management, Service accounts, and Insurance claims department

Marlborough, Ma

Demonstrated excellent support and customer service activities for assigned accountsEstablished and retained strong and influential customer, supplier and internal relationshipsAssisted in determining and understanding customers requirements for Arrow ECS products offerings and servicesSupport customer requirements in supply and quality in close alignment with internal capabilitiesLiaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments) vendor resources and customers

Marlborough, Massachusetts, United States

Reviewed residential loan application files to verify that the application data is completedWorked with 3rd party vendors to obtain required documentation and ensuring that the borrower(s) meets investors programs and products guidelineExpedited the schedule of mortgage closings by ordering appraisals, title work, and mortgage insurance Solid knowledge of AU (automated underwriting) LP (loan prospector) DO and DUManaged a pipeline of 40-50 loans per month and ability to close 30-35 loans per month

Woburn, Massachusetts, United States

Prepared loan applications and various banking and legal formsExpedited the schedule of mortgage closings by ordering appraisals, title work, and mortgage insurance Responsible for preparation, review, and approval process, and ensuring fraud protection by reviewing confidential customer information and referencesExceeded performance quotas by consistently maintaining 50-100 loans on a monthly basisWorked with Wholesale lenders, Brokers, Loan officers and Underwriters for loan approvals or denial