- Led international team of compliance analysts for complex internal, SOC 2, ISO, and FedRAMP audits- Developed data loss prevention program with executives and stakeholders across the business- Led implementation of new GRC software to centralize and automate policy, risk, and audit functions- Led gap assessments and remediations as part of enterprise 'go to market' strategy- Centralized and consolidated audit program to reduce stakeholder audit fatigue- Wrote IT and IS records management policy to align with GDPR standards- Developed and socialized Key Risk Indicator model with interdepartmental leadership teams- Introduced quantitative risk modeling to aid in risk prioritization and remediation at executive level- Provided quarterly GRC updates to executives, including risk escalation and project updates- Participated in publishing "Cloud Attack Vectors"- Designed and implemented third party security questionnaires and assessments

- Coordinated audit activities across multiple departments for internal, SOC 2, and ISO audits- Assisted with FedRAMP gap assessments and complex remediations- Led annual and ongoing risk assessments- Designed and implemented company-wide vendor risk management program- Managed library of standard operating proceedures- Led weekly risk assessment committee with representatives - Created security & compliance training for all employees and contractors- Managed exceptions for IT and IS policy

• Planned and managed dependent verification and compliance projects for 22 concurrent clients• Implemented and maintained custom project software • Performed day to day user management and troubleshooting of project software• Created and edited communications and communication plans • Analyzed complex population data sets• Performed quality assurance of project records• Created and presented executive level project kickoffs and weekly statistical reviews• Successfully mediated multiple project billing disputes

● Reviewed and maintained employee records to ensure compliance with firm and state regulatory requirements● Created training for offshore resources on compliance processes ● Analyzed compliant and noncompliant populations for state regulatory requirements to identify reporting errors and gaps in current monitoring processes● Performed quality assurance for CPA Coach tool, ensuring that staff seeking their CPAs in any of the 55 US jurisdictions had access to current information and regulations● Supported Human Resources team by researching compliance status of promotional candidates and manager-level temporary resources

● Owned project plan, timelines and deliverables for Vendor Management Program● Presented on project recommendations to International Executive Committee● Researched industry trends and made recommendations based on findings● Performed comparative analysis and gap identification and remediation on complex data sets● Interviewed Vendor Management Solution firms and references● Led compliance initiative to centralize all vendor contracts including gap identification and remediation

● Performed research to support new business initiatives● Managed status reports and tracked project deliverables and timelines● Processed invoices, expense reports, and check requests

• Track, collect and maintain deliverables in document management system • Track statuses and updates for 6 concurrent projects with independent project managers• Assist in budget report creation and reconciliation• Coordinate events for department executives• Create presentations for internal and external executive workshops• Create documentation for business analysis processes • Interview Subject Matter Experts and create business requirements documents

Technical Writer• Develop process documentation for internal business processes• Create digital and print training materials for custom software• Work closely with developers and SMEs to ensure document accuracy• Create feature documentation of new products• Edit presentations and requirement documents for managers and executives• Create software proposals for client distribution• Conduct rigorous editing process to ensure quality Corporate Trainer● Design education curriculum for customer service software ● Analyze usage patterns, generate reports and perform business intelligence to increase employee adoption● Design, create and update software training materials ● Provide onsite and remote training to client employeesProject Manager• Organize and lead project meetings• Manage and review project deadlines and deliverables• Monitor project processes for efficiency and suggest alterations to improve results• Create and distribute project documentation at project launch and periodically during project lifecycleSales Collateral● Research and produce white papers for client distribution● Create detailed Features Document for client distribution● Create content for company website● Perform content creation and proofreading for sales presentationsQuality Management● Create user acceptance testing documentation● Document and track client Change Requests● Administer change management process and documentationOperations Support ● Created Statement of Work ● Create and responded to Requests for Proposals● Document project management ● Created Emergency Response Proposal● Work closely with technical, sales, operations, and executive team members when defining project documentation

• Maintained hard and digital records of all employee records and correspondence• Collected and consolidated timesheets from 100+ contractors; ran weekly payroll.• Managed all H1-B visa requests and renewals, including consolidating stamping documents, requests for evidence; liaison between petitioner, candidate, and lawyer.• Onboarded and terminated consultants and internal employees; created onboarding and termination packages as well as contract renewals and rate change notices.• Answered requests from national Unemployment Insurance divisions for employment verification and completed and submitted quarterly annual wage reports.

Match prospective customers with correct games and console. Advise customers on new games and console purchases.Ensure store is attractive and games are easy to locate.

• Designed advertisements for the Summer Arts Seminars• Designed trifold for University Staff and Administrators Committee• Researched and reported on competing university summer programs• Data entry and management in Microsoft Excel