Anna Francisco Email & Phone Number

Carmel, In, Us

Partner with all business leaders to develop the vision and strategy of technology and business applications ensuring alignment with the corporate goals and strategies.Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT technology. Partner with Enterprise Security and Software Engineering to ensure technology deployments and department procedures are in alignment with DevSecOps best practices. • Collaborate with department heads on project requirements and implementations. • Research new technologies and present recommendations across all impacted business teams.• Create and maintains the IT capital and operating budgets. • Oversee the acquisition of new technology, deployment and end state support model.• Develop and maintain metrics performance and capacity. • Negotiate, maintain, and comply with software license and maintenance agreements.• Negotiate and maintain vendor partnerships and service agreements.• Retain and develop a successful team to support all technical efforts for IT services; provides guidance and direction to the management team. Supervise recruitment, development, retention, and organization of IT staff in accordance with corporate budgetary objectives and personnel policies.

Thousand Oaks, Ca, Us

• System integration and design: I understand application, network and system capabilities and produce infrastructure designs that meet business requirements.• Delivery systems architecture: Familiar with server and storage technologies and ability to integrate components into an efficient computing infrastructure.• Information Technology fluency: Ability to use computing productivity tools to create reports and presentations to provide project status and system performance information to leaders and customers.• Possess excellent leadership management and communication skills.• Project Management: Ability to lead project teams to achieve project objectives.• Responsible for establishing the strategic direction for the selection and implementation of enterprise technologies in alignment with corporate initiatives.• Oversee and manage all aspects of multi-million dollar technology operating budget including reviewing cost estimates for personnel requirements, managed service providers, contract workers, new hardware, software upgrades or licensing, and external consulting project in support of other departments.• Maintain frequent interactions with management to review internal and external operations that are impacted by technology including contracts, license, credits, for services and equipment.• Provide global leadership role in the design and implementation of software development and support, operating system software and productivity tools.• Developed plans for migration of technologies to support necessary future directions.• Developed long range development & infrastructure architecture and strategy

Conshohocken, Pa, Us

Primary responsibility was to oversee the operation of the IT Technology programs. Plan, design and direct all operational activities of the IT Technology programs, as well as provide direction and support for IT solutions that enhance mission-critical business operations. I work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.• Delivery of leadership in a complex, matrix organization including systems rationalization and consolidation to optimize performance and drive down systems costs • Defining clear roles and responsibilities within internal retained teams, outsourced/contracted teams• Delivery of large scale global projects; on time and within budget• General business skills include budget administration, planning, negotiation skills, and program and project management• Work closely with business partners in order to understand business drivers, market requirements, and provide leadership to the technology group in order to create the right solutions for the market in the required time frames• Strong program management, project management, and execution and delivery oversight, with attention to detail around, metrics, accountability, and operational excellence• Team player who places great emphasis on collective achievement within teams• Possess strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure• Confident and naturally relate to a wide variety of decision makers with strong relationship management

Miami, Florida, Us

Shared Services Manager, TechnologyAs the leader of Infrastructure Team, responsible for cost, schedule, and technical performance; earned value management oversight and reporting, planning and program execution, customer interaction and reporting, change management, material acquisition, product build, integration and test, and systems sell-off. Managed operational and capital budgets in excess of $200M.Achievements and Operational Responsibilities• Developed departmental processes including documentation, Change Management, Sarbanes Oxley processes/policies, project prioritization, source control, and multi-location system support/management• Established and maintained strategies for business systems including overall systems architecture, identifying and selecting new technologies, and strategic business systems planning • Manage capital/expense budgets, resource allocation, support/maintenance contracts, equipment procurement, and vendor relationships. I reported directly to the CIO and require minimal management direction• Responsible for leading infrastructure Lifecycle Management initiatives• Created, implemented, and managed the Change Management department• Monitored, measured and maintained the health of the business systems, publishing metrics, making recommendations and taking action to resolve any systems or performance issues• Lead and motivated multiple departments and a full time staff and variable project consultants world wide• Work with cross functional teams to define requirements during the early definition and design phase of new program/project releases• Plan goals and objectives for support staff and organize personnel accordingly, including the scheduling/assignment of staff. Provide guidance to staff to ensure the effective implementation and maintenance of systems/projects

Miami, Florida, Us

As a member of the Senior Infrastructure Team, directed all engineering, support, and life cycle management of distributed enterprise server systems and applications, Storage, web operations, desktop and messaging environments in a 24x7x365 business critical, high availability, located throughout three data centers and 16 business units in the United States, Europe, and Mexico. Managed operational and capital budgets in excess of $18M.Achievements and Operational Responsibilities• Responsible for the creation, implementation and management of technical support service level agreements and benchmarks which resulted in 24% improvement in service turnaround times• Lead architecture, and support teams responsible for designing and supporting the online order and resulted technical infrastructure• Over a period of five years negotiated multiple high volume, cost structured agreements for services, hardware, support and capital project implementation • Lead and motivated multiple departments and a full time staff and variable project consultants• Responsible for the support, maintenance, and production of a complex, distributed enterprise system platform consisting of over 1,000 servers • Responsible for the support, maintenance, and remote management of systems and hardware • Delivered vital strategic guidance and information to the management team regarding business systems and IT solution delivery• Participated in budget activities, and manage financial aspects of hardware and software procurement, licensing and maintenance• Lead requirements gathering discussions, prioritizing topics, and maintaining focus, to ensure continuous improvements and alignment with company strategies, goals and objectives using established policies, procedures and guidelines• Change management of scope changes to a project – Managed project tasks, phases, and work streams to closure

Led and motivated a staff of 34 IT professionals while managing the engineering, implementation, and support of enterprise servers, desktop support, help desk(s), mobile computing environments, electronic medical records applications, and the data management / framework strategy in a 24x7x365 environmentLead teams responsible for business process engineering and oversight. Examples include: change management, account provisioning, third party vendor management, hardware lifecycle management, problem management and asset retirementIntroduced call tracking system and new help desk process which reduced call handling times from 5 minutes to 3 minutes, and drove down daily open incidents 72% from an average of 73 to 21Supervised and completed more than 40 projects in less than five yearsRecommended and implemented new switching center design, which resulted in improved equipment maintenance and switching operations Managed the development and implementation process of company’s services involving departmental or cross-functional teams focusing on the delivery of new or existing projects• Planned, directed schedules, and monitored budget/spending. Monitored projects from initiation through delivery. Organized the interdepartmental activities ensuring completion of projects on schedule and within budget constraints.

Arlington, Va, Us

• Primary liaison to business groups on diverse technical projects to ensure progress and communication of expectations was exceeded.• Participated in national team meetings and interdisciplinary committees to enhance the quality of service provided to our foreign nationals.• Oversaw complex to advanced activities within assigned long term program in functional area under limited supervision.• Supported continuous improvements and alignment with company strategies, goals and objectives using established policies, procedures and guidelines.• Lead and motivated fifteen technical staff

Bachelor'S Of Science, Computer Science

Bachelor Of Arts - Ba, English