Anna Francisco Email & Phone Number

Carmel, IN, US

• Partner with all business leaders to develop the vision and strategy of technology and business applications ensuring alignment with the corporate goals and strategies.Lead IT strategic and operational planning to.
• Collaborate with department heads on project requirements and implementations.
• Research new technologies and present recommendations across all impacted business teams.
• Create and maintains the IT capital and operating budgets.
• Oversee the acquisition of new technology, deployment and end state support model.
• Develop and maintain metrics performance and capacity.

Thousand Oaks, CA, US

• System integration and design: I understand application, network and system capabilities and produce infrastructure designs that meet business requirements.
• Delivery systems architecture: Familiar with server and storage technologies and ability to integrate components into an efficient computing infrastructure.
• Information Technology fluency: Ability to use computing productivity tools to create reports and presentations to provide project status and system performance information to leaders and customers.
• Possess excellent leadership management and communication skills.
• Project Management: Ability to lead project teams to achieve project objectives.
• Responsible for establishing the strategic direction for the selection and implementation of enterprise technologies in alignment with corporate initiatives.

Conshohocken, PA, US

• Primary responsibility was to oversee the operation of the IT Technology programs. Plan, design and direct all operational activities of the IT Technology programs, as well as provide direction and support for IT.
• Delivery of leadership in a complex, matrix organization including systems rationalization and consolidation to optimize performance and drive down systems costs
• Defining clear roles and responsibilities within internal retained teams, outsourced/contracted teams
• Delivery of large scale global projects; on time and within budget
• General business skills include budget administration, planning, negotiation skills, and program and project management
• Work closely with business partners in order to understand business drivers, market requirements, and provide leadership to the technology group in order to create the right solutions for the market in the required.

Miami, Florida, US

• Shared Services Manager, TechnologyAs the leader of Infrastructure Team, responsible for cost, schedule, and technical performance; earned value management oversight and reporting, planning and program execution.
• Developed departmental processes including documentation, Change Management, Sarbanes Oxley processes/policies, project prioritization, source control, and multi-location system support/management
• Established and maintained strategies for business systems including overall systems architecture, identifying and selecting new technologies, and strategic business systems planning
• Manage capital/expense budgets, resource allocation, support/maintenance contracts, equipment procurement, and vendor relationships. I reported directly to the CIO and require minimal management direction
• Responsible for leading infrastructure Lifecycle Management initiatives
• Created, implemented, and managed the Change Management department

Miami, Florida, US

• As a member of the Senior Infrastructure Team, directed all engineering, support, and life cycle management of distributed enterprise server systems and applications, Storage, web operations, desktop and messaging.
• Responsible for the creation, implementation and management of technical support service level agreements and benchmarks which resulted in 24% improvement in service turnaround times
• Lead architecture, and support teams responsible for designing and supporting the online order and resulted technical infrastructure
• Over a period of five years negotiated multiple high volume, cost structured agreements for services, hardware, support and capital project implementation
• Lead and motivated multiple departments and a full time staff and variable project consultants
• Responsible for the support, maintenance, and production of a complex, distributed enterprise system platform consisting of over 1,000 servers

• Led and motivated a staff of 34 IT professionals while managing the engineering, implementation, and support of enterprise servers, desktop support, help desk(s), mobile computing environments, electronic medical.
• Planned, directed schedules, and monitored budget/spending. Monitored projects from initiation through delivery. Organized the interdepartmental activities ensuring completion of projects on schedule and within budget.

Arlington, VA, US

• Primary liaison to business groups on diverse technical projects to ensure progress and communication of expectations was exceeded.
• Participated in national team meetings and interdisciplinary committees to enhance the quality of service provided to our foreign nationals.
• Oversaw complex to advanced activities within assigned long term program in functional area under limited supervision.
• Supported continuous improvements and alignment with company strategies, goals and objectives using established policies, procedures and guidelines.
• Lead and motivated fifteen technical staff

Bachelor'S Of Science, Computer Science

Bachelor Of Arts - Ba, English