Anna Franklin Email & Phone Number

Harrisburg, PA, US

-Daily Billing-Several reports including Rejected Concrete, Weekly Wait Time, Monthly Wait Time, Credits Per Salesman.-Entering credits-Penn DOT Invoicing-Post sales data-Writing and researching credits.-Enter handwritten tickets-Pricing phone calls-Entering projects for salesman-Credit memos-Customer Concerns-Placing customer orders-Rail Billing-Back up.

Floating Teller For Perry County Area

-Handled many types of transactions.-Payments that I handle are loan, mortgage, credit line.-Work with multiple types of accounts Money Market Accounts, CD's, checking, and savings. -Answered account questions over the phone.

-Handled Customer Service Phone calls from Agents and Sales Representatives-Set up new accounts for Money orders and prepaid systems-Worked on Excel spreadsheets for special projects.

-Handled calls from providers offices -Electronic investigations sent on claims-Handled any kind of difficult situation that would arise as far as questions or problems with how a health insurance claim was paid.

-Underwrite for multiple states including Pennsylvania,New York,and Texas.-Assisted our AIP Rate Examiner in preliminary review forred flag indicators. Then manually rated policies toreflect correct premium.-Work with agents, claims representatives and policyholders on a daily basis.-Respond to complaints from Policyholders, Producer,Automobile Insurance.

-Process customer orders.-Quotations and expedites.-Sample Requests.-Track Shipments.-Help customers to find replacement parts.-Received spot bonus for error free service in 1998.-Recognized by a co-worker for assignment assistance.

-Tracked down delinquent student loan accounts.-Trained new employees on procedures.-Conducted peer interviews on perspective employees.-Worked with Davox (a computer operated phone system)-Called international borrowers.

Business Administration And Management, General

Diploma, Business

Activities and Societies: Spanish Club, Walking Club, ChorusI majored in Business.