● Managed the accurate and timely processing of invoices for 150+ insurance companies (communicating with vendors on payment status and sending our clients regular payment reminders). ● Entered invoices and requests approved by our client into their guideline specific online billing software.● Submitted expense only invoices per client guidelines via generating a BIM and firm invoice.

● Greeted all incoming clients, answered client phone calls on a multi-line phone system, located their case style and who they needed to speak with. ● Sorted, organized, shredded closed cases, made copies and scans, and maintained confidentiality of all office records.● Trained employees how to organize closed cases, make copies and scans, learn how to take client phone calls and transfer calls accordingly, handle incoming packages, and ensure confidentiality of client and document information. ● Constructed a step-by-step instruction manual for employees to assist them with each task in regard to filing/shredding protocol as well as client phone call protocol.