Anna Freeburg Email and Phone Number

Managed complex reporting projects that gather and integrate large volumes of data, perform in-depth analysis, interpret results and develop actionable insights and recommendations for use across the company for customer and employee populations.• Created a Python script that summarizes the 300,000+ calls received by the contact center daily and working on model to predict which calls will go to an agent.• Analyzed the customer experience of the Call Back Assist tool and prepared a recommendation for the future of the tool.• Wrote a complex SQL query to get the current and historical employee hierarchy from HR data that uses the employee’s current preferred name for display in reporting.• Designed Tableau reports for employees and leadership to view and analyze employee performance that are accessed through a webapp and restrict access for employees to only their data.• Converted Reporting from email and Excel driven reporting to Tableau Server and SharePoint reporting driving greater access to reporting for management and speed in developing insights• Acquired data from multiple data sources in order to perform anaysis and reporting

• Performed analysis of the headcount required to complete decreases in imaging work that supported the decision to close an imaging location.• Presented an innovative approach to tracking performance. Monitored results and made appropriate adjustments.• Streamlined monthly reporting. Combined automated and manual reports to decrease production and review time. Connected reports to prevent duplicated efforts.

Improved processes and workflows and assisted manager with reporting by creating workbooks and macros to automate some end of month tasks.Prioritized incoming documents for processing.

Summer EmploymentBusiness Manager (2013)Managed behind the scenes operations of the village by ensuring counselors had necessary supplies for activities, managing cash on site, and coordinating arrival and departure days of campers.Formerly Counselor/ Kitchen Staff (2006-2010, 2013)

Completed translation of documents from German into English for customers.