Oversaw lab operations in the Human Factors Center of Excellence and created processes and efficiencies to improve work documentation and employee experience. Leveraged previous research experience in order to empathize and support researchers and stakeholders in all steps of the research cycle, such as processes, data delivery, and participant experiences.• Designed and led training for new hires. This resulted in greater new hire satisfaction and confidence levels, as well as a reduction in training time from 2 months to 2 weeks.o Authored training documentso Created training activities with sample materialso Outlined a grading rubric to track mastery and completion of training milestones• Developed and maintained technical manuals for in-house hardware and software• Coordinated and organized physical and digital assets and created an inventory system across multiple teams• Ensured legacy lab equipment remained functional to prevent disruption of research• Created tracking documents for lab space reservations, participant incentives, and research inventory costs• Identified gaps in staff coverage, and acted as research assistant, scheduler, financial assistant, and other roles as needed• Drafted and maintained email templates with attention to privacy notices and requirements

Prepared and executed qualitative and quantitative research studies at the Human Factors Center of Excellence. Responsible for end-to-end project tasks from initial documentation and moderation to data analysis and final report delivery.• Developed a digital research filing system, including templates, naming conventions, and research tracking IDs, to address organizational issues within the first two months. This resulted in detailed study documentation for 95% of studies requiring a URA and a reduction in time searching for past study materials by 90%.• Designed studies and research processes for confidential and competitor products; used competitive comparison data to drive change and improvements• Expert on in-house tools as well as survey tools, high-light reel software, data analysis programs, and accessibility tools• Compiled and visualized data and insights for research reports, from high level summaries to in-depth analyses• Developed a dashboard application to combine resources and tools into a single easily accessible location• Drafted and administered questionnaires and surveys – analyzed and drew insights from the resulting data• Prepared findings, recommendations, and reports based on user research• Advocated research findings to diverse audiences through written and oral presentations

Managed administrative, moderating, and post-study completion duties for playtests and usability studies, as well as completing additional research-related projects. Leveraged a passion for video games to perform duties to a high standard and emphasized empathy for fellow gamers in design decisions.• Improved a study prep task to reduce time on task from ~7 minutes per study, to ~1 minute per study• Owned a gaming statistics section of a newsletter sent to executives monthly, granted as an additional responsibility for exceptional work practices• Diagnosed and corrected technical issues under time pressure for all moderated studies• Prepared and executed research studies, supporting lead researchers in all tasks including setup of labs and procedures• Administered each playtest in a non-biased and consistent manner, with carefully documented notes and observations for each test