Philips Healthcare - service and logistic.

- ViaToll stations Shell - report- Coordinating the process of new customers in the system eToll- Preparing backlog of contracts closed / suspended - cooperation withother countries that support ViaToll- Operational control of automated Shell stations (14 stations) - complaintskey clients- Settlement of cash refunds / rest for automated fuel stations- Preparation of monthly sales reports - analysis of the resultssales- Support team Accountant in settlements cash / cards at stations

-Supervision of the operational quality of Neste A24 stations’ network (18 stations) - Responsible for daily payments reconciliation and settlement from stations network - Support of Retail Team management in decision making process: data collection, sales reports presentation, critical issues escalation- Focal point of Retail Team in communication and settlement process with Accounting Department- Co-ordination of external Retail partners/service ( security, maintenance, logistics, purchases)- Responsible for customer service process – sales, aftersales, B2B - Ownership of fuel loses system and antifraud system- Operational support of pricing team- Logistics and supply costs reconciliation- Quality of product in logistic chain monitoringMy achievements:- decrease of costs in logistic chain (product loses)- 10k$ - 2014- No data lost in process of payments reconciliation - 2014- 0 days of stations “close” status due to weak partners performance - 2014

-Team Leader responsible for customer service and help desk- Daily checking of database (completeness and error corrections)- Preparing monthly and weekly invoicing files- Checking payments from e-Service (monitoring of daily settlements, payments and matching process)-Support in processing requests and claims from customers-Reporting for Retail Business Manager- Registration of customer complaints- Cooperation with Accounting and Retail Team-Participation in project of implementation Neste fuel cards -New agreements and card orders register to database-Invoices to customers- Examining complaints payment transactions with eServiceMy achievement:Neste payment cards launch for B2B and B2C. Card sales actuals volume vs plan 2011: B2B +6%, B2C +17%.

- Customer Service/ telephone service- Encoding ID cards- Registration of customer complaints-Invoices to customers- Archiving of documents - Updating the database clients