• Met and greeted guests• Accurately used a computerized booking system to make meeting rooms reservations• Maintained and organized office environment and inventory• Ordered office supplies in a timely manner

• Provided welcome service to First and Business customers, frequent flyers members at Check-in• Checked travel documentation, baggage• Assisted in smoothing the customer journey through the airport• Solved problems for Business and First customers • Assisted our VIP customers during flight irregularities (determine alternate flight options for delayed, canceled or missed flights, changed/rebooked a reservation, provided hotels, downgraded passengers in the case of overbooking coordinating  communication with affected customers to ensure their experience remains positive)• Special handling requests and coordination; ensured that any required service requests were applied to individual customers

• Provided world-class service to customers• Replenished stock• Operated with 15 different currencies and cards payments• Promoted and pushed sales.

• Performed general office support, coordinated between departments and company units• Managed CEO's diary, arranged appointments/meetings, interviews, events• Managed all email correspondence on behalf of the chairman, managed files• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions• Organized travel bookings• Booked lunches and dinners for the CEO and our clients• Maintain professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.