Front Office Manager
Current- Supervise, support and train front desk team and night auditor as well as boutique hostess- Prepare end-of-cruise report and daily logs- Liaise between passengers and various departments on board- Ensure all customer-related tasks are handled accurately and on time to improve guests' experience- Handle customer complaints and special requests- Schedule staff shifts and manage other HR-related tasks- Maintain orderly appearance throughout the reception area- Monitor stock and order office supplies- Prepare monthly management reports on customer feedback, bookings, and cancellations- Update files and records- Enforce all check-in/out, and payment procedures- Organize cocktails and special events for VIP guests- Responsible for ship's business visits- Application of SEMS procedures and Company's policy on safety, security and environmental protection- Report any event or non-conformity likely to affect the ship and its operations, quality, safety, security or the environment- Emergency role as described in the General Emergency Plan- Drills and instructionsLOCATIONSTransatlantic expeditionsExpedition cruises in ArcticIreland - Scotland - Feroe islands - Norway - Svalbard - Spitzberg - GreenlandExpedition cruises in AntarcticPatagonia - Falkland Islands - Weddell sea - South Shetland - Antarctic peninsula - Cape Horn - Chilean fjords - ArgentinaExpedition cruises in OceaniaAustralia - Indonesia - Papua New GuineaYachting cruises in MediterraneanSpain - France - Monaco - Italy - Croatia - Montenegro - Greece - Turkiye - Portugal - Corsica - Sicily - Malta
