- Supervise, support and train front desk team and night auditor as well as boutique hostess- Prepare end-of-cruise report and daily logs- Liaise between passengers and various departments on board- Ensure all customer-related tasks are handled accurately and on time to improve guests' experience- Handle customer complaints and special requests- Schedule staff shifts and manage other HR-related tasks- Maintain orderly appearance throughout the reception area- Monitor stock and order office supplies- Prepare monthly management reports on customer feedback, bookings, and cancellations- Update files and records- Enforce all check-in/out, and payment procedures- Organize cocktails and special events for VIP guests- Responsible for ship's business visits- Application of SEMS procedures and Company's policy on safety, security and environmental protection- Report any event or non-conformity likely to affect the ship and its operations, quality, safety, security or the environment- Emergency role as described in the General Emergency Plan- Drills and instructionsLOCATIONSTransatlantic expeditionsExpedition cruises in ArcticIreland - Scotland - Feroe islands - Norway - Svalbard - Spitzberg - GreenlandExpedition cruises in AntarcticPatagonia - Falkland Islands - Weddell sea - South Shetland - Antarctic peninsula - Cape Horn - Chilean fjords - ArgentinaExpedition cruises in OceaniaAustralia - Indonesia - Papua New GuineaYachting cruises in MediterraneanSpain - France - Monaco - Italy - Croatia - Montenegro - Greece - Turkiye - Portugal - Corsica - Sicily - Malta

- Ensure premium stantards & operating procedures are being applied- Authorize transactions, validate & assist front desk team in bookings and demands - Supervising guest relation team for special & VIP guests ("Great members")- Assist with development and training of front desk team members

- Ensure premium stantards & operating procedures are being applied- Authorize transactions, validate & assist front desk team in bookings and demands - Supervising guest relation team for special & VIP guests ("Great members")- Assist with development and training of front desk team members

- Manage rooms allocations, anticipate demands & ensure guests satisfaction - Provide all hotel services with quantitative forecasts & workforce presence- Back office administrative tasks and sales/financial incomes follow-up

- Ensure premium stantards & operating procedures are being applied- Authorize transactions, validate & assist front desk team in bookings and demands - Supervising guest relation team for special & VIP guests ("Great members")- Assist with development and training of front desk team members

Process daily bookings & check-in/out procedures, cashier transactions, phone calls

- Sales, plannings & clients management for Auvergne-Rhône-Alpes region, France- Products lines & promotion negociations for Entremont, Lustucru, Marie brands

- Strategic marketing- Innovations development & international distribution strategies implementation- Analyse & recommend strategies, competitive intelligence

Marketing management for Alpina Savoie brand, event management, international SIRHA trade show in Lyon (January 2017), community management and digital strategy, in-store trade operations organization, IRi and Nielsen panel reporting, new product range development

Marketing management and strategic development for Gayelord Hauser (snacks-juices-mueslis categories), Vivis and Yunnan Tuocha brands, new products range development, qualitative and quantitative consumer studies, IRi panel reporting

Web marketing, website management - translation - and adaptation for export expansion, international SIRHA trade show in Lyon (January 2015), contact and consumers meeting as sales representative.

- Provide high standard & personalized guest services, ensure VIP stays follow-up - Conflicts, claims and requests management in a positive and efficient manner- Monitor daily bookings & check-in/out procedures, cashier transactions, phone calls, spa welcoming desk

In reinforcement of sales teams to organize and manage French winter sales period