Opening the store and developing store-wide strategies aimed at stimulating growth, generating sales, maximising VIP customer experiences, and elevating the company's brand profile.Keep abreast of the market trends by analysing prices, supply and demand, consumer buying, and competitor activities.Capture business opportunities by identifying customer needs, cultivating new client relationships, and key areas to steer process improvements.Oversee finances through controlling budgets, discovering cost-effective strategies keeping the store operability, and allocating resources.Produce weekly, monthly and yearly sales, KPI report that aid stakeholders decision-making.Recruit, lead, train and inspire associates towards enhancing performances and exceeding organisational targets.Support Visual Merchandising, operations and Store events.Negotiate with vendors and wholesale new acquisition Foster interactive communication effort through all departments to enable the smooth flow of information

Managing, coach, motivating and developing two teams (Harvey Nichols and Notting Hill).Creating a customer-first behaviour mindset by encouraging teams to deliver excellent client service and an emotional connection with customers, through engagement during in-store visit.Supervised inventory process, setting cycle counts.Staff meetings and appraisals to offer feedback that further improve team productivitySelect the VM winning strategy, by displaying key point merchandise to attract customer and increase store traffic.Increased traffic flow of 15% with the CRM retain scheme and competition.Turnover 1.2M +5% on target

Fostered a positive work environment by working alongside employees each month to lead by examples and encouraging work ethic and communications with associates.Evaluating staff's capabilities, identifying gaps, and developing training for areas of improvement.Supervising Store Operations, visual merchandising, VIP strategy.Promoting the Brand through Personal Shoppers and events.Increased YOY KPI of 12% focusing on regular/local clientIncreased team retain of 43%

Leading, driving, energising and motivating the team to improving performances.Planning and developing initiatives to improve brand awareness and KPI's.Ensuring the store operates efficiently and effectively in all operational areas.

Trained associates on sales, customer service, operations and merchandising. Discussing sale tips product by product.Build customer confidence and loyalty by exceptional customer service and focus on shopping experience. Observing, listening and interacting with customers to ensure satisfaction Increased the handbags department sales of 18 %

Overseeing and harmonising departmental and team operations to ensure the realisation of company objectives and sales figures.Analysing sales figures, forecasting future sales volumes, and constructing subsequent reports on performance to use as a benchmark and buying campain.Leading and delivering effective training, and motivating team members to inspire the consistent achievement of store targets, KPIs and improved efficiencyHarrod's Award TeamImproved sales and increased the turnover by over 158% YOY