As a Key Account Manager at Nefab Packaging Hungary, I manage strategic relationships with our key clients, ensuring they receive high-quality industrial packaging solutions tailored to their needs. My role involves coordinating complex packaging projects from conception to delivery, focusing on optimizing cost efficiency, sustainability, and logistical performance. I work closely with cross-functional teams to deliver solutions that improve our clients' supply chain, reduce their environmental footprint, and enhance their product protection. Additionally, I provide ongoing customer support and collaborate with internal teams to drive continuous improvement in our service offerings.

Within my role I have gained expertise in:- successfully planning, coordinating, and executing packaging projects from start to finish.- leading cross-functional teams in developing innovative packaging solutions that meet product requirements, brand guidelines, and customer needs.- proactively managing supplier relationships, negotiating contracts, and ensuring timely delivery of packaging materials.- optimizing costs and managing project budgets to drive efficiency in packaging processes.- facilitating effective team coordination and communication to deliver projects on time and within scope.- identifying areas for improvement and driving innovation in packaging processes, materials, and designs.

Workflow Management of 3rd Party Processes (from customer Purchase Order to customer invoice) in day-to-day operations, adhering to agreed-upon customer service level agreements.Project Management:- Engage in discussions with customers to explore solutions and diligently follow through on actions to ensure customer satisfaction. Resolve issues whenever necessary.- Maintain accurate documentation and records (such as pricing, customer information, and account notes) that reflect current working practices.Communication:- Foster trust with customers by proactively informing them of any deviations in the progress of their orders. Gain insights into their business needs.- Manage customer expectations effectively in alignment with business priorities.- Participate in internal stakeholder actions and reporting.Support:- Cultivate strong relationships with Key Account Managers and other departments, facilitating the sharing of internal and external information to promote cross-departmental cooperation and consistent customer service.- Identify and address any problems or issues promptly to uphold high customer service standards.- Provide support for data extraction, analysis, customer meetings, business analysis, and budgeting.- Contribute to strategic and cost-saving initiatives.

Keeping in touch with the company's key partners, mainly in the field of corrugated packaging production• Managing the full process of sales orders from the incoming request to the beginning of production• Active participation in the production line with the preparation used in the packaging industry in flexo-printing technology• Providing high quality technical support to customers• Performing administrative tasks

• Acquiring new customers, keeping in touch with the existing ones• Preparing printing quotes with complete technical content• Organizing the production of ordered products with expected quality,on time and within budget• Searching for suppliers of printing and manufacturing, involvingsubcontractors depending on required technology