Anna Gil Email & Phone Number

Poughkeepsie, NY, US

• Produced engaging original content on Meta social media platforms, rapidly growing Facebook page following.
• Analyzed metrics to optimize content strategy and increase website traffic.
• Developed business-to-business blog and social media strategy for an online marketing firm.

Middletown, New York, United States

• Provided comprehensive support for voice, internet, billing, and video technical issues.
• Excel in hardware and software troubleshooting, consistently meeting KPI requirements as a top 10 lead in the call center.
• Manage tickets efficiently, ensuring clear and concise documentation of collected information.
• Demonstrate strong leadership skills, effectively de-escalating potential issues and collaborating with stakeholders.
• Proficient in service desk tools and ensure tasks are completed with accuracy and confidentiality.

Middletown, New York, United States

• Offered quality troubleshooting support, providing step-by-step instructions to resolve service interruptions.
• Utilized company tools effectively to address internet service, STVA, and customer email issues.
• Communicated effectively with dispatch and leadership to resolve customer complaints promptly.
• Handled order processing and follow-ups with customers to ensure resolution and satisfaction.
• Maintained composure in fast-paced and stressful situations, multitasking effectively to meet customer needs.

• Successfully managed multi-level marketing efforts, demonstrating entrepreneurial skills and achieving weekly and monthly bonus structures.
• Recruited and trained distributors, providing valuable resources and support to ensure team success.
• Managed customer accounts and provided personalized product recommendations and support.

Warwick, New York

• Engaged in online marketing and networking activities.
• Demonstrated proficiency in arranging agendas, scheduling meetings, and coordinating events.
• Established and nurtured professional relationships with clients and vendors.
• Contributed to securing clients from Fortune 500 companies.
• Implemented effective marketing strategies, resulting in bookings for events catering to affluent clientele.
• Maintained meticulous organization of files and paperwork.

Associate Applied Science, Business Management

Activities and Societies: • Published in the Times Herald Record - 2019 • The cover design for the SUNY Orange Admission Booklet - 2019 •.

Project Management

Certification, Project Management