Anna De Lima Email & Phone Number

João Pessoa, Pb, Br

County Dublin, Ireland

International Experience Studying languages (English) and Multiple Cultures acknowledgment as well as working as a Customer Service Representative within the Hospitality and Retail Industry.I have dual citizenship, Brazilian and European (Italian) citizenship.Providing excellent customer service, and assisting clients with their needs quickly and efficiently.Placing orders for customers and operating till payments and reports. Building sustainable relationships with customers through open and interactive communication.Successfully handling customer complaints, and providing appropriate solutions and alternatives.

Brazil

Construction and Contractor Industry Preparing monthly reviews and continuously refining the monthly reporting of performance, revenue, cost, and other variances turning data into actionable insights. Performing payment negotiations with customers and suppliers, issuing sales invoices,s and analyzing customers’ credit limits responsible for the input of Debtors’ and Creditors’ invoices to the accounting system. Preparing accurate balance sheet reconciliations ensuring data integrity of information and owned the consolidation business processes, including related risks and controls.Developing scalable and efficient financial processes that support business decisions, planning, recommendations, and courses of action. Actively participated in the budget planning, analysing, and presenting eventual variations, Profit & Loss, and trial balance.Reporting monthly results to the senior management, following-up with strategic indicators, efficiently controlling costs, managing contracts, elaborating pricing tables, and analysing margins. Employing root cause analysis to identify issues quickly, while uncovering their causes.Creating meaningful analyses by collecting, analyzing, and managing quantitative data that lead to business improvements and cost reductions.Performing Budget & Forecasting for business plans & funding applications.Achievements:Thoroughly analyzed Financial Reports bringing new insights regarding product profit margins that improved the company’s profitability.Implementing the budget plan and reshaping the company’s business plan alongside Industry advisors.Successfully promoted from Secretary to Financial Analyst.

Ireland

Banking Managing hiring and layoff processes, holidays, working hours, clock in and clock outs, sick and maternity leaves.HR costs management.Preparing all documentation for the payroll process. Supporting in the recruitment processes - shortlisting, screening, interviewing, and making decisions alongside senior management. Organizing employee documentation and HR-related ones. Performing onboarding processes, training, and development. Managing benefits and staff bonus payments.

Brazil

Education Answering eventual students’ questions, constantly providing course information, processes, and guidelines.Providing outstanding customer service support on all calls, online inquiries, and face-to-face. Supporting the teachers with general activities. Managing students’ subscriptions, applications, collecting the necessary documents, reviewing them, and giving them feedback. Supporting the IT teams to implement a new academic management system - TOTVS. Managing payment negotiations, cancellations, debt provision issues, invoices, statements, and cash flow. Administering invoices and data input through the system, ensuring payments are being made within invoice’s deadline as well as liaising with Accountants in case debtors and red flags are recognized.

João Pessoa, Paraíba, Brazil

Health insuranceAdministrative assistant Purchasing Orthoses, Prostheses and Special Materials (for hostels and surgeries)Creating an estimate for the purchase of materials.Providing administrative and operational support to other areas of the company.Answering phones, organizing files, sending documents, managing spreadsheets, etc.Achievements: Organization of the material purchasing process, meeting all deadlines, organizing the supplier portfolio, ensuring, quality and speed in purchasing processes.

Education record

English Course, Exchange Program | SEDA College, Ireland | 2017 English Course, Exchange Program | DCE College, Ireland | 2018 English.

Higher National Diploma, Processes Management