Anna Gorchakova Email & Phone Number

Germany

Saint-Petersburg

Within the framework of the project, she managed the operational work of the agency, worked on the tasks of analytics and optimization of business processes, integrated a new CRM system into the work, optimized the company's staff- conducted a customer service quality audit and reorganized the work of the account department- fired, hired and trained new employees- integrated Bitrix into the company's work and trained employees (abolished work on Trello, Slack and messengers)-… Show more Within the framework of the project, she managed the operational work of the agency, worked on the tasks of analytics and optimization of business processes, integrated a new CRM system into the work, optimized the company's staff- conducted a customer service quality audit and reorganized the work of the account department- fired, hired and trained new employees- integrated Bitrix into the company's work and trained employees (abolished work on Trello, Slack and messengers)- conducted an analysis of the agency's internal resources and gave recommendations on strengthening the company's UTP to strengthen its position in the market- conducted an audit of the motivation system, eliminated critical elements that hinder its effectiveness and formed a team with a unified vision of developmentAs a result of the work: reorganized the managerial staff from five to 3 people without loss of efficiency, integrated the CRM system into the work and debugged it for the company's tasks, optimized and established effective interaction between departments. Show less

London

My tasks included: to establish the work of the customer service and optimize business processes- managed and distributed incoming order traffic- built the structure of the agency in a given hierarchy (the main staff is up to 10 people)- prescribed and fixed job descriptions and the order of subordination by department- optimized and established communication channels between remote employees- set up a transaction reporting system in Bitrix- conducted an audit and made… Show more My tasks included: to establish the work of the customer service and optimize business processes- managed and distributed incoming order traffic- built the structure of the agency in a given hierarchy (the main staff is up to 10 people)- prescribed and fixed job descriptions and the order of subordination by department- optimized and established communication channels between remote employees- set up a transaction reporting system in Bitrix- conducted an audit and made edits to the technical specifications and basic working materials of employeesAs a result of the work: an established system of the agency's work and an increase in the percentage of successfully closed projects from the first submission from 30% to 80%. Show less

Saint-Petersburg

My tasks included: audit and optimization of work processes to maintain the effective operation of the company in a remote format. Customer service support and line project management.- managed the customer service service- reorganized operational processes for order processing- hired and interacted with contractors on projects- - supervised the processes of document management and approval of estimates/rate cards- formed a database of financial statements for internal audit… Show more My tasks included: audit and optimization of work processes to maintain the effective operation of the company in a remote format. Customer service support and line project management.- managed the customer service service- reorganized operational processes for order processing- hired and interacted with contractors on projects- - supervised the processes of document management and approval of estimates/rate cards- formed a database of financial statements for internal audit and client reconciliation- supervised the training of new managers from the client's side for faster immersion into the routine of interaction with the agencyAs a result: an efficiently built operating system of the agency, a well-formed database of contract specialists, successfully built partnerships with a key client of the agency, providing a regular flow of incoming tasks. Show less

Санкт-Петербург, Россия

Санкт-Петербург, Россия

Санкт-Петербург, Россия