For over 20 years I have been consulting with and supporting Higher Education in strategic CRM use and best business practices in Strategic Enrollment Management (SEM). My favorite highlights include: *Consulting and gap analysis for process improvement and increased ROI *Growing a thriving client-to-client community and professional network *Developing a popular annual client innovation competition that accelerated product and service innovation, resulting in account expansion and client retention *Fostering client success by bringing high value with every interaction *Achieving high rates of account expansion, renewals, retention, happy clients and brand champions I believe clients deserve services that demonstrate value, integrity, and empathy to their unique needs. At EMAS Pro, I led initiatives in client-retention, user adoption, client-education, managed services, and customer relationship strategies. My passion for client success propelled me to develop 10 client success programs on a national scale. These programs helped retain recurring revenue, as well as increase sales of value-add services and solutions designed by me and my team. I cultivated a team focused on providing tangible value to clients with each interaction and project. I nurtured my team to create and contribute powerful knowledge base content, encouraging self-service with up-to-date user adoption resources. I'm looking to share my expertise with solution vendors and help client organizations thrive. My approach to client success begins with assessing client challenges in the context of their organizational culture. I collaborate with clients to design a road map of business solutions and adoption of effective practices using my diverse background and expertise in data management, needs-analysis, process design, strategic enrollment management (SEM), and business intelligence.