Assist clients in the planning process of their florals for any event/wedding. Ensure that everything runs smoothly, from planning to execution the day of.

Customer Support Specialist(October 2020-Present)Shopify, Firestorm and Zoho backoffice knowledgeSupporting customers on the phone and by emailBrand Ambassador marketing initiativesShipper/Receiver(May 2018-March 2019/July 2020-October 2020)Unpack and examine incoming shipments, report damaged itemsMaintain inventory of shipping materials, supplies, and productRecord shipment data such as weight, customer information, and invoice numbersPackage orders for shipment to brand ambassadors and customersAssist in shipping and receiving paperwork for inventory purposesCompounder/Cook (Sept 2017-May2018)Cook and prepare all products accurately and efficientlyHandle all raw materials while following safety best practices Bottle, seal, hand press (when applicable), and label productsKeep work area clean and tidy, making sure products went uncontaminated

Manage inventory of office suppliesCoordinate rental cars & shuttle serviceScreen calls and take messagesManage company payrollOrganize and file statements for three dealership locations at the end of each monthParticipate in weekly bank runs for three locations

Organize schedule workflow and client schedulesManage inbound/outbound calls and emailsInventory of retail storeProvide positive and efficient customer service