Anna Graw Email & Phone Number

Saskatoon, Saskatchewan, Canada

Markham, Ontario

An experience and dedicated Customer Care Professional and Corporate Travel Consultant with hands-on experience in identifying customers' needs, efficiently resolving customer issues, compiling and organizing large amounts of data, maximizing corporate revenue, and enhancing the overall customer experience. Able to meet and exceed challenging Key Performance Indicators within the Amex Call Centre.Delivered world-class customer service to U.S. card members and built customer satisfaction and loyalty. Provided effective and timely resolution on a range of customer inquiries including merchant dispute inquiries. Strived for first call resolution of customer issues while meeting very challenging objectives of call resolution time-lines and customer satisfaction targets.

Mississauga, Ontario

Handled all major corporate client issues, inquiries, and travel arrangements. Designated Team Leader for the team responsible for a major account (Bayer). Responsibility included resolving team conflicts and liaison with upper management. Liaised directly with key customer stakeholders. Trained team members to reach individual goals and to exceed customer expectations.Improved clients' understanding of travel operations, ensuring high quality service.

Vancouver, Canada

Successfully implemented all new corporate policies and products to the client.Part of the team who oversaw and managed the travel and arrangements for the NHL Vancouver Canucks team which involved myriad updates and schedule changes. Consistently met or surpassed sales quotas.

Travel Consultant

Education record