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Anna Griffin is a Partner Success Manager at Candidly. She possess expertise in management, microsoft excel, jira, survey design, customer success and 1 more skills. Colleagues describe her as "Anna is one of the most dedicated and insightful people I have ever had the pleasure of working with. Anna has a unique ability to look at a problem from multiple angles and find the best solution that not only meets the teams needs, but that meets the customers needs as well. Anna was instrumental in my success at ClearlyRated - her product knowledge, kind and genuine demeanor, and willingness to go above and beyond make her an excellent leader and teammate. Anna worked hard to set up several processes on our team that helped with our day to day functions as well as our product functionality. Anna is an excellent communicator both internally and externally and always confidently set expectations to ensure timelines were adhered to. Anna will be a true asset to your company and team." and "With high technical expertise paired with an incredible attention to detail, Anna is a critical member of any team and company she's a part of. I cannot recommend Anna enough. She works hard to improve process, is an empathetic manager/coworker, and has the ability to build immediate trust and confidence to projects she leads or is a stakeholder in. To top it off, Anna is so fun to work with! I hope to have the opportunity to work with her again and count myself lucky as I've learned so much from Anna."
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Partner Success ManagerCandidly Jan 2024 - PresentNew York City, Us -
Onboarding SpecialistCandidly Feb 2023 - Jan 2024New York City, Us
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Customer Success Operations SpecialistThrive Sep 2021 - May 2022New York, Ny, Us -
Customer Success Operations ManagerClearlyrated Oct 2017 - Jul 2021Portland, Oregon, UsManage the CS ops team consisting of CS Specialists, Account Coordinators, and a CS Program Coordinator.Own success and quality of all CS programs and projects.Use expertise in our products, services, and tools to consult on complicated accounts and requests.Maintain and grow CS process documentation library.Administrator to JIRA service desk used to project manage survey programs, and client requests.Process data (in Excel) for each program launch.Set up and send email blasts.Perform quality control on all aspects of survey programs.Identify areas that need improvement and communicate these areas within the team and across other teams when necessary.Communicate any issues with the CSMs and AMs on assigned client survey projects.Communicate with Product and Engineering teams to ensure they are aware of any internal technology issues that need to be resolved or improved upon.Work with Product and Engineering teams when they are creating new products or features to ensure a positive user experience for clients and internal users. -
Client Services SpecialistClearlyrated Jan 2016 - Sep 2017Portland, Oregon, UsUse expertise in our products, services, and tools to take on complicated accounts and requests. Create new and update existing process documentation.Own delivery and quality of each assigned client survey project.Process data (in Excel) for each program launch.Set up and send email blasts.Perform quality control on all aspects of survey programs.Support Account Managers with management of the operational schedule for survey programs.Identify areas that need improvement and communicate these areas within the team and across other teams when necessary.Communicate any issues with the Account Managers on assigned client survey projects.Communicate with Product and Engineering teams to ensure they are aware of any internal technology issues that need to be resolved or improved upon.Work with Product and Engineering teams when they are creating new products or features to ensure a positive user experience for clients and internal users.
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Account CoordinatorClearlyrated Jan 2015 - Jan 2016Portland, Oregon, UsOwn delivery and quality of each assigned client survey project.Process data (in Excel) for survey program launches and individual client requests.Set up and send email blasts.Perform quality control on all aspects of survey programs.Support Account Managers with management of the operational schedule for survey programs.Identify areas that need improvement and communicate these areas within the team and across other teams when necessary.Communicate any issues with the Account Managers on assigned client survey projects.Communicate with Product and Engineering teams to ensure they are aware of any internal technology issues that need to be resolved or improved upon.
Anna Griffin Skills
Anna Griffin Education Details
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University Of OregonPsychology
Frequently Asked Questions about Anna Griffin
What company does Anna Griffin work for?
Anna Griffin works for Candidly
What is Anna Griffin's role at the current company?
Anna Griffin's current role is Partner Success Manager.
What is Anna Griffin's email address?
Anna Griffin's email address is an****@****ero.com
What is Anna Griffin's direct phone number?
Anna Griffin's direct phone number is +150344*****
What schools did Anna Griffin attend?
Anna Griffin attended University Of Oregon.
What skills is Anna Griffin known for?
Anna Griffin has skills like Management, Microsoft Excel, Jira, Survey Design, Customer Success, Project Management.
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