Lavoro come Jabra Support Specialist per prodotti aziendali.Fornisco supporto tecnico ai clienti in lingua tedesca, inglese e se richiesto in italiano.

Do lezioni di lingua italiana a studenti che hanno bisogno di ripetizioni o ad adulti interessati ad imparare la lingua.

Lavoro come impiegata presso un operatore turistico.Elaboro offerte in base alle preferenze del cliente, organizzo nel dettaglio il viaggio di gruppo e invio i documenti di viaggio.In fase di realizzazione assisto i gruppi telefonicamente in caso di necessità.

Svolgevo generali mansioni d'ufficio;ero addetta all'elaborazione degli ordini dalla richiesta dei cliente alla spedizione della merce;mantenevo la corrispondenza con clienti e fornitori in lingua tedesca e inglese.Mi occupavo della ricezione della merce in entrata e di quella i uscita e gestivo parzialmente il magazzino.

I was the first contact for the guests of the camping site. During the whole period from their arrival until the check-out I took care of the clients providing them with touristic information and helped them with practical issues. I was also responsible for the check-in, payment and check-out process.Achievements: Good communication skills, administrative “know how”.

I was a tourist guide for Italian, German and English visitors. I enjoyed entertaining people of all ages telling them legends and historical facts about the city and its castle. I also worked in the information office where I was responsible for the translation of informative brochures in English and German.Achievement: Improved language skills, gained confidence in giving public presentations.

I worked at the bookkeeping office where I was responsible for the data entry of the Intrastat list and I collaborated with the Customer Services Department. I gained a deep knowledge of the delivering process, including charging orders, elaboration of shipping documents, transport organisation for shipping (UPS DHL), supervision of UPS entrance invoices and elaboration of delivery documents. I also dealt with the paper archive and I collaborated on the inventory.Achievement: data entry; massive progress in the German language (written and spoken)