● Manages the Microsoft Outbound network in the Americas, collaborating globally to optimize the supply chain.● Maintains strong relationships with 3PLs and transportation partners to identify and drive operational improvements in thenetwork, including carbon-neutral initiatives.● Utilize TMS software to monitor and improve order flow and routing while providing real-time visibility to shipment status.● Analyzes data through PowerBI to monitor network trends, identify savings opportunities, and drive decision making.● Effectively manages the truckload network inline with forecasting to ensure seamless execution and coordination of orders.● Fosters a collaborative, productive team in a constantly-evolving environment through people management and development.● Collaborates with cross-functional teams to create AI routines to reduce manual work and increase time/cost savings.● Concise communication through daily operational updates, monthly scorecard reviews, and executive level ad-hoc reporting.

● Managed a team of 6 through recurring standups, personal development, promotions, and promoting DEI initiatives.● Led and managed internal SOP project to cross-train all team members and external SOPs to decrease overall inquiries.● Effectively used shipment data for managing client exceptions to address and resolve escalated issues in a timely manner.● Implemented a case management system, set KPIs, monitored SLA resolution time and case volume to drive efficiencies.● Created PBI dashboards to monitor network performance, customer reviews, and operations invoices, leading to cost savings.● Oversaw on-time performance reporting, invoice management, and created automations to streamline track & trace.● Collaborated with key stakeholders to manage procurement network, reverse logistics, and increase claim quality assurance.● Defined KPIs and drove operational improvements to communicate historical trends to the customer and close $3.2M claims.

● Served as a subject matter expert for creating on-time metrics reporting by tracking KPIs and analyzing weekly shipment data.● Engaged with multiple carriers, customs brokers, and distribution centers to track & trace and ensure on-time deliveries.● Created PBI dashboards to track and monitor carrier performance, and partner with leadership to address and drive change.● Collaborated with cross-functional stakeholders to ensure accuracy of data flow via EDI, API, SAP, TMC, SQL, and PowerBI.● Supported fulfillment and logistics green initiatives, collaborating with key stakeholders to achieve carbon neutral goals.

● Managed track & trace and EDI milestones for parcel, LTL, Air and TL shipments.● Facilitated exports and managed trade for outbound shipments with custom brokers, carriers, DCs, and trade teams.● Partnered with the Director of Fulfillment and Logistics to standardize and manage on-time performance reporting.● Executed daily routing and order planning via TMS to ensure accurate API, SAP, and EDI data flow between key stakeholders.● Monitored daily order flow via PowerBI to ensure accuracy for order and launch releases.

• Engaged with guests in a professional manner for the Ohio Statehouse, The Columbus Foundation, Franklin Park Conservatory, and other private events at various venues in the Metropolis of Columbus, Ohio.• Experience in multiple roles as a tray passer, buffet server, food runner, and busser.• Ensured timely and efficient service during cocktail hours and pre-meal events.• Maintained presentation of trays and cleanliness of the space.• Set up, maintained, and broke down buffet displays.• Coordinated with kitchen staff to retrieve plated meals and ensure timely, accurate table service.• Communicated with kitchen staff to ensure all dietary restrictions of guests were met.• Removed used dishes and glassware from tables, promptly reset tables for courses, and maintained a tidy, organized event.

Mast Global Logistics: EXPRESS• Serve as Seasonal Supervisor.• Make lean flow decisions and allocate personnel under the direction of the Manager and Supervisor.• Use decisive and analytical problem-solving abilities to develop and meet goals of 90-day pilot project set by Express and Mast Global.• Positively impact levels of service and cost of the pilot project in accordance to the Distribution Center's operation plans.• Demonstrate effective communication skills with associates, peers, leadership and the brand in a variety of business functions. • Provide leadership to associates, appropriately handle associate relation issues, and maintain a positive team environment.

"University Ambassadors-Ohio State tour guides-are passionate about Ohio State, articulate, fun and dedicated to recruiting the best and brightest Buckeyes."• Led campus tours for prospective high school students and their families, school group field trips, community organizations, early college outreach groups, as well as for other constituencies.• Represented the university in other capacities, such as escorting dignitaries and serving on student panels.• Assisted with administrative work within Undergraduate Admissions.

• Served as primary assistance for guests and special guests of the Pro Football Hall of Fame.• Secretary of the Hall and worked various events for the public, players, Hall of Famers (and their families) and the NFL. • Worked directly under ticket manager and operated POS system for all ticket sales including, but not limited to- museum admission sales, Concert for Legends series, Enshrinement Ceremony and the NFL HOF Game.• Worked and directly set up memberships for the Hall of Fame. E-tix certified.

• Served on Canton City Councilman Thomas West's campaign for a seat at the Ohio House for the 49th district.• Assistant to the campaign manager- conducted campaign research, organized financial data and community outreach.• Directly worked with Thomas West, his campaign team, and the communities of Canton and Massillon, Ohio.