Anna Gurgul Email & Phone Number

Toronto, Canada Area

- Applies client service skills and organizational knowledge to address client inquiries and issues promptly and effectively, both over the phone and in person- Ensures efficient functioning of office environment by performing clerical tasks including mailing, copying/scanning, faxing, and filing- Schedules meetings and appointments for University Settlement staff and patrons

Toronto, Canada Area

- Successfully completed in-depth training on Canadian Federal and Provincial Income Tax Preparation, H&R Block Income tax program, and scenario-based exercises to serve as a trusted Tax Professional to clients- Conducted comprehensive interviews with clients of all backgrounds and financial situations in order to correctly categorize different types of income and losses and to maximize deductions and credits- Effectively leveraged H&R Block tax program as well as manual calculations and analysis to deliver accurate and optimal tax returns to clients- Communicated clearly and concisely in follow ups to clients and the Canada Revenue Agency to collect additional information, verify documentation, and resolve tax filing challenges- Applied knowledge of administrative and clerical processes to properly manage client and company files and records

Kraków Area, Poland

- Effectively teamed with other wait staff to deliver a consistently superb guest experience at a renowned fine dining establishment presently rated #37 of 1117 restaurants in Krakow on TripAdvisor- Provided exceptional personalized service to guests from around the world, addressing concerns and identifying incremental opportunities for improvement in order to guarantee a memorable visit- Led orientation on the standards and traditions of the restaurant for new hires and provided guidance and constructive feedback to these employees during shifts, ensuring a consistent high standard of service across wait staff- Organized and successfully executed the delivery of special events at the restaurant as well as catering at external venues for up to 300 people, adapting to address any unforeseen issues

Kraków Area, Poland

- Rapidly learned key customer service skills and best practices on the job from co-workers, quickly becoming a valued contributor at a restaurant recognized in 2013 by the Michelin Guide and presently rated #49 of 1117 restaurants in Krakow according to TripAdvisor- Took the time to take personal interest in each guest and understand his or her dining needs and expectations, and provided appropriate guidance on the menu as well as in many cases the attractions of the city, resulting in excellent customer satisfaction