Anna Ha Email & Phone Number

Los Angeles, Ca, Us

Miami, Florida, Us

Expertly led operations, implemented systems, and fostered cross-functional collaboration to drive business growth and efficiency.- Directed the Inside Sales team, overseeing recruitment, training, scheduling, and performance evaluations to optimize team performance and exceed sales objectives.- Partnered with executive leadership to define strategic direction, align team goals with organizational objectives, and cultivate seamless cross-departmental communication.- Spearheaded the ERP implementation process, working closely with developers, third-party consultants, and internal teams to map workflows and integrate systems with NetSuite, ensuring smooth cross-functional connectivity.- Delivered end-to-end training across departments to ensure successful system adoption and operational alignment, enabling improved performance and streamlined processes.- Monitored system operations and departmental workloads to identify bottlenecks, implement workflow improvements, and maintain balance across teams.- Developed and standardized operational policies, procedures, and metrics, leveraging data insights and customer feedback to drive service excellence and identify growth opportunities.- Collaborated with sales, marketing, supply chain, and manufacturing teams to share customer insights and enact strategic improvements, enhancing overall operational efficiency.- Maintained compliance with evolving building codes and regulations, incorporating updates into project planning to ensure accuracy and adherence.- Cultivated a culture of accountability, innovation, and continuous improvement, fostering a positive and collaborative work environment.

Miami, Florida, Us

Driving customer satisfaction, operational efficiency, and cross-functional collaboration to deliver exceptional results.- Managed customer proposals, quotations, and bids, ensuring accurate and timely submissions by coordinating with manufacturer vendors and gathering essential project information.- Partnered with structural engineers to analyze seismic projects, interpreting architectural and engineering plans to accurately define project scope and specifications.- Prepared detailed material and cost estimates, presenting recommendations to customers with clear justifications to enhance trust and satisfaction.- Collaborated with the VP of Sales to evaluate departmental performance, identify growth opportunities, and implement strategies for improvement.- Resolved escalated customer complaints with a focus on swift issue resolution and fostering long-term customer loyalty.- Enhanced internal quoting tools and databases, including the Quote Program and QuickBase, by collaborating with programmers to prioritize and execute efficiency-driven updates.

Ensuring project success through meticulous coordination, effective communication, and a focus on client goals.- Partnered with Project Managers and Field Superintendents to oversee commercial service repairs and major construction improvement projects, ensuring timely and successful delivery.- Managed dispatch operations for service technicians, prioritizing emergency calls and optimizing resource allocation.- Maintained oversight of critical project milestones, costs, and timelines, providing clear visibility and proactive adjustments to ensure project success.- Reviewed project plans and documentation, including gear, lighting, and Title 24 compliance, securing competitive vendor quotes during the estimating and bid phases.- Managed scope changes, schedules, and costs, facilitating coordination with subcontractors and distributing updated drawings and notes to stakeholders.- Collaborated with external design and engineering teams, subcontractors, and vendors to achieve client objectives and ensure alignment with project requirements.- Generated detailed project proposals, subcontracts, and purchase orders, driving the buyout process by evaluating bids and conducting scope reviews.Ensured accurate accounts receivable and payable billing, while executing requisitions and purchase orders to maintain project financial health.

Managing design projects and business operations with a focus on client satisfaction, budget management, and operational efficiency.- Advised clients on product selection, utilizing Pro100 design software to create design proposals tailored to their specifications, ensuring client satisfaction and project alignment.- Supervised interior design projects from start to finish, including overseeing cost management, material schedules, and ensuring adherence to budgets.- Managed administrative duties, including documenting budgets, material costs, invoicing, employee payroll, and onboarding new hires, ensuring smooth operational processes.- Enhanced marketing efforts by leveraging in-depth product knowledge to increase product purchases and customer engagement.- Developed and streamlined operational and administrative procedures for the design center, driving efficiency and organizational growth.- Supported the launch of two new showroom locations in San Diego and Downey, CA, ensuring successful project execution and integration into the business structure.- Implemented inventory and computerized software systems, analyzing financial variances, tracking accounts, and maintaining rigorous quality control standards.- Generated requirements for budgeting, costs, templates, and legal contracts, ensuring clear communication and project accountability.- Maintained supplier accounts and financial records, conducting monthly reviews to ensure accuracy and budget alignment.

Bachelor Of Business Administration (B.B.A.), Operations Management And Supervision

Associate Of Arts And Sciences (Aas), Social And Behavioral Sciences