Anna Ham Email & Phone Number

Identify logistics issues and participate in developing solutions such as re-allocation of resources or modifying manufacturing or supply chain processes.Handle high priority accounts and ensure orders are rated correctly in the system along with ensuring they get correct paperwork with their invoices. Ensure customer support requirements and objectives are achieved within budgets and schedules.Review and seek approval for the payment of transportation bills. Monitor and report on freight payment and shipping activity on a weekly, monthly and ad hoc basis.Assist in answering phones and maintaining the needs/requirements of high revenue commercial accounts through extensive follow-up procedures. Contribute to contract negotiations and contract modifications.Maintain a physical inventory count in Xcelerator for daily inbound/outbound deliveries. Complete month end inventory verifying everything in the warehouse to count in system.Approve carrier invoices for payment ensuring accuracy of charges.Responsible for the recruitment and training of customer service representatives.Conduct monthly rating based on the customers unique rates and SOPs.Retain and organize all paperwork for strategic accounts to ensure timely and accurate execution. Integrate learning from customers, competitors, operating entities, distribution, transportation, customer service, industry groups and professional training to continuously improve competitive

Coordinated daily airfreight shipments that were on demand hotshots from various cities and ensuring customer is TSA certified.Operated as a freight broker negotiating rates for various partial and full truck loads for points across the U.S.Required to monitor the shipments from point A to B to ensure customers peace of mind. Negotiated with a network of local, regional and national "less-than-truckload" carriers to support daily operations. Collected daily information needed to select the proper carrier for a partial load that meets the criteria to provide the most optimal and reduce the overall operating costs. Conducted great levels of capacity and dependability to our customers in some of the toughest lanes and during the peak shipping periods.

Expedited same-day service throughout a 5 state area.Improved customer service based on client feedback through the development of new policies and procedures. Managed and maintained all customer complaint issues. Responsible for answering customer calls, problem solving and providing customer satisfaction.Worked with new customers in the development of new accounts and making their rates and services account specific. Generated repeat business through successful client follow-up.

Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Strived for one-call resolution of customer issues. Handled a high influx of inbound calls within a dynamic call center environment. Managed multiple priorities and maintained effective results in a quota driven workplace.Responded to customer inquiries and requests and resolved issues efficiently and professionally.Successfully met and exceeded monthly sales goals and quota.

Developed recruiting strategies designed to identify qualified candidate through various recruiting tools.Evaluated candidates' strengths compared with clients' requirements by evaluating, screening and interviewing. Negotiated wage rates and other terms and conditions of employment with candidates and gained commitment from candidate requirements.Communicated effectively with others in order to create a productive and diverse environment.

Education record

Completed 40 credit hours

Education record