• Secured appointments for all discharged containers every 2 hours utilizing dispatch program and terminal booking system.• Reached out to customers proactively prior to vessel ETA to obtain warehouse receiving details and accurately updated the information in the system. • Reported delivery destination ETA for all clients on delivery days upon driver dispatch.• Confirmed terminal appointment time and delivery ETA with the warehouse and advised customers of additional costs as needed.• Collectively organized next day’s dispatching schedule in order of terminal appointment and/or delivery time if pre-pulled.• Followed up with customers for empty status check-ups for any dropped container at the site. • Documented proof of unavailable empty return appointment slots for future detention disputes or charges to customers. • Resolved various issues with terminals and SSL including holds, troubles, exemptions, container damage, demurrage waive, etc.• Created shipment current status Excel chart including ETA, current location, expected plan, various hold information, LFD, LFD to return, and person in charge for each customer and email to customers.

•Prepared and processed import documents for various shipments including food, agricultural products, chemicals, garments and more.•Resolved a wide range of problems, including missing/damaged items and incomplete/cancelled deliveries through effective communication with the client, vendors, and service providers.•Handled any immediate emergencies that came up with customs documents/customs activities.•Provided optimal customer service by informing and assisting the preparation of all necessary custom related documents on time.•Communicated daily warehouse inventory to clients to ensure fast turnover.•Reconciled stated shipment document quantity and received counts to ensure accuracy.•Received shipments in a warehouse, segregating and arranging trucking to the final destination.•Updated clients regularly about vessel/flight schedule and ocean/air freight from desired origin to destination.•Tracked and notified clients daily about the current status of shipments once the vessel/flight departed from its origin.•Organized and issued invoices for final freight costs, including custom related, warehouse usage and trucking cost with a detailed explanation for each charge.•Supervised and trained two interns on handling and filing various customs documents

•Scheduled and managed over 40 employees including back of the house staffs•Oversee employee work in front and back to ensure compliance with safety regulation•Completed restaurant opening and closing procedures and managed deposits•Continually monitored restaurant with $10,000/day, for service and food quality•Produce monthly reports with detailed sales record and forecasting•Administered payroll and completed all paperwork such as employment contract for employees•Managed customer complains to ensure a positive dining experience for every guest•Monitored inventory stocks and purchased necessary products weekly