Anna Harker Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Australia

Adelaide

Providing Technical advice and sign off to ensure determinations completed within the business are soundly based, fair and firm under the current legislation. Participating in daily strategy conversations to assist Case Managers and Senior Case Managers to progress their claims portfolio. Completion of Weekly management reporting on disputed claim determinations and undetermined claims to ensure controls within the KPI are adhered to and minimising risk. Managing the Applications for expedited decisions process for the business. Identifying technical skills gaps and providing formal training to all staff.

Assisting Case Managers with large portfolios of low risk claims at an early intervention stage. Monitoring and providing controls for KPI specific activities for Case Managers and Senior Case Managers. Ensuring Case Managers participate in development of their skills through career directions and day to day behavioural upskilling

Managed the daily tasks and ad hoc queries from 14 senior case manager direct reports. Weekly reporting, monitoring and controls within the Early redeployment fee measure of the business and ensuring processes were made concrete and efficient.

Manage a portfolio of high risk claims that had been in receipt of compensation for 78+ weeks. Assisting injured workers to successfully return to work in suitable employment to minimise the psychological impact of their time away from work whilst in extension decreasing the schemes unfunded liability. Ongoing assistance and communication to all stakeholders involved to ensure their experience was as smooth as possible whilst gaining an understanding of the technical side of claims management. Mentoring new staff within the team.

Managed a portfolio of long term claims in the job seeking claims cohorts including assisting in the rehabilitation and return to work process. Part of the claims cohorts also required a keen interest in legislation including redemption negotiations to finalise claims.

Identified and managed invoice disputes for incoming and outgoing international telephone traffic between carriers worldwide. Analysing and comparing CDRs to ensure data integrity was intact and correct credit was provided to customers and also received from vendors.

Political Science

College