Anna Hauser Email & Phone Number

Langenzenn, By, De

Langenzenn, By, De

Germany

Supports the creation, management and development of SCM reporting capabilities to enable decision-making with focus on Availability pillar in partnership with SCM functions and markets.

Herzogenaurach, Bavaria, Germany

Involved in the Transformative Project within Supply Chain in designing global template involving S4 SAP to Warehouse Management System integration. 1. Product Strategy: supports in the development and execution of product strategy that aligns with the overall business goals and objectives. 2. Roadmap Planning: Collaborate within Product-Led teams and stakeholders in prioritizing template designs and enhancements.3. Agile Product Development : Works within the agile product development process, including sprint planning, backlog management, sprint refinements and sprint reviews.4. Testing: Write Test Scenarios and scripts and conducts functional and system integration testing. 5. Stakeholder Management: Collaborate with internal and external stakeholders to gather requirements, align on priorities, and communicate product updates. Build strong relationships with key stakeholders to ensure their needs are met and expectations.

Herzogenaurach, Bavaria, Germany

Ensure operational excellence that meets today‘s needs of relevant markets. Build best-in-class, scalable and leading edge service models in partnership with cross-functional teams at adidas.

Herzogenaurach, Bavaria, Germany

My position supports the Team Service Lead on ensuring operational excellence that meets today’s needs of relevant markets. I work with relevant cross-functional partners to build best-in-class, scalable and leading edge service models for the future.

Manila, Philippines

Responsible in successfully setting up operations in Manila and Leipzig on a global 24 by 5 capacity. This task involved the following accomplishments:- Hired and trained team members in both locations- Tracked daily workload for the Analysts as well as productivity and performance of the team- Consistently maintained exemplary operational performance by exceeding set targets- Assisted in User Acceptance Test and Launch Readiness Sign-off- Established best practices within the group for 1) coordinating the set up of webcasts, and 2) managing incidents and impairments- Built and maintained strong internal relationships necessary to successfully coordinate teams to meet customer requirements respectively- Determined and monitored appropriate workflows and metrics for all services offered within the group- Implemented and managed escalation of incidents- Prepared and delivered performance reviews of each team members- Acted as the point of contact for internal global service teams who manage webcastevents

Manila, Philippines

Managed the launch readiness of new products and processes within Thomson Reuters Customer Support (TRCS)Maintained close and active engagement with key stakeholders to ensure progression of launch plans to schedulesMaintained a risk and issues register on a product by product basis to ensure complete capture and thorough management of any aspect relating to service capabilityPrepared and Maintained project and quality plans and track activities against plan,providing regular and accurate reports as appropriateActed as liaison point with Regional Launch Management team, representing service and Thomson Reuters Customer Support (TRCS)Ensured global alignment for international products to deliver a consistent serviceexperience to our customersAttended meetings and video conferences with overseas staff to co-ordinate projects,share information, and keep aligned with other centres' parallel activitiesSupported and assisted in other project activities as required and assigned bymanagementUndertook an active role in the Thomson Reuters Customer Support (TRCS) Team topromote and improve the TRCS functions and performanceAccountable for reviewing and agreeing to requirements for customer training, support & escalation, and field support

Created strategic plans base on operational objectives, conducted risk assessment exercise,prepared and monitored action items, implemented project deliverables vis-à-vis taking into consideration productivity, quality and customer-service standards, resolved issues by involving the cross-functional team members, determined system and process improvement, implemented change management and lead project closure or transitioning the project to Operations.