Anna Hendrickson Email & Phone Number

• Revitalized two under-performing community properties through aggressive expenditure analysis, historical trending, targeting growth potential, reducing unnecessary expenses, and intensive staff training. • Established appropriate rental rates by conducting market research/comparative analyses, determining costs and considering profit goals. Expanded monthly revenues by $35,000.• Exceeded annual occupancy objective of 85% by a margin of 11% or more, retaining 96% occupancy.• History of excellence in interpersonal communication, relationship development, and establishing rapport with owners, staff, vendors and tenants• Close familiarity with [state] laws, regulations, policies and taxes that govern tenant and property ownership.• Authored "move in/out" packet to assist residents with transition• Maintained tenant request/complaint logs and ensures that responses to requests were performed in a timely fashion ensuring that preventative maintenance programs were in place and being performed. • Created then implemented emergency evacuation plans and ensured life safety systems were effective and up-to-date.• Prepared status of properties such as occupancy rates and dates of expiration of leases to property owners forecasting rent rate increases by means of comparative analyses.• Proven ability to plan and prioritize tasks in order to efficiently manage complex deadline-driven projects and assignments.• A reputation as a results-orientated, hands on individual with superior organizational skills; highly skilled in mediation and negotiation• Excellent analytical skills evident in detailed diagnostic reports of performance data• Proficient in Windows, Word, Excel, Access, PowerPoint, Publisher and Outlook; prepare weekly and monthly rent roll, vacancy and financial reports• Recognized for outstanding management performance, exceeding goals, through online tenant-ratings portal via ApartmentRatings.com; received top award in 2012 and 2013.

Seattle Campus

• Coordinated, prioritize, and perform complex, confidential support services for the Director of Human Resources; and provide support to the HR and Safety Administrators.• Demonstrated ability to work independently and as part of a team in a cooperative effort, in demanding and rapidly changing environments. • Exercised flexibility to both manage in some areas and serve as assistant in others.• Arranged for and provide logistical support for high-profile meetings, new employee orientations and special events using MS PowerPoint.• Implemented then monitor annual performance program for 900+ employees.• Assisted in recruitment process from advertising through onboarding EEs.• Maintained; routinely update effective filing and retrieval system and other record keeping systems of confidential and department information in paper and electronic format.• Primary support in assessing technical needs; manage equipment life-cycle: Inventory new and existing equipment; coordinate installations, moves and changes, with ability to communicate on technical subjects effectively with non-technical faculty and staff.• Assisted finance analysts with larger projects, including development and monitoring ongoing on-line client feedback surveys for Campus Alterations (development of trend analyses were useful in changing service levels).• Designed and produce online web publications, Policies & Procedures, Employee Handbook for office of the AVP and HR -- Responsible for testing of GIS web applications and supporting software • Database Administrator - oversaw then managed development of Facilities Services TMS training management program; managing security access, transferring data and records between UW Payroll/TMS systems, respond to ad-hoc requests (MS Access/Crystal Reports). End-user training design, development, and delivery consulting with end-users to identify then analyze technology needs--serving as part of a problem solving team to address complex issues.