Anna Herbst Email & Phone Number

Mount Pleasant, South Carolina, United States

• Develop and manage a team of 60+ customer service representatives executing our intake process, responsible for $33 MM of AWD revenue• Accountable for offshore employees involved in our BPO processes• Recruit and hire qualified candidates• Develop and implement new training programs, as well as update existing training programs in order to optimize operational efficiency• Oversee order fulfillment processes, ensuring insurance compliance, and accuracy and timeliness for patients• Create professional reports to analyze team productivity, track KPIs to identify opportunities for improvement, and support executive leadership in achieving organizational goals• Create fact-based action plans to achieve business targetsProjects Completed:• Oversaw system conversion of 50+ users• Assisted in combining wound care division after an acquisition• 20% increase in collections, 15% decrease in adjustments and bad debt

Mount Pleasant, South Carolina, United States

• Supervised, managed, and helped delegate processing team workflow• Ensured orders were compliant with company policy and insurance guidelines• Coordinated cohesive communication between processing and sales teams• Resolved questions and concerns from patients and clinics• Created, updated, and distributed training materials to processing team

Mount Pleasant, South Carolina, United States

• Researched insurance guidelines, fee schedules and network status (extensive experience with Medicare, Medicaid, private insurance and workers’ comp/liability claims)• Appealed and resubmitted rejected and denied claims• Created and analyzed revenue cycle reports

Irvine, California, United States

• Helped to open and operate California regional office• Managed office and warehouse facilities as a keyholder, overseeing inventory tracking, operations, and maintenance• Packed and shipped orders• Researched insurance benefits, and processed orders quickly and accurately• Resolved order supply issues for clinics and patients

Bishop, California, United States

• Analyzed and reduced trends in scientific measurements for cosmic radiation research • Created informational and customer videos• Built and compiled multiple research databases of research

Eugene, Oregon, United States

• Provided companionship and emotional support, helped with meal preparation and shopping, and performed light house-keeping tasks• Transported clients to and from appointments and helped clients manage their medications

Eugene, Oregon, United States

• Assisted with setup and teardown of equipment for a variety of recording environments• Ran mixing board and digital audio workstation for recording sessions

London, England, United Kingdom

• Served as a language partner to Arabic-speaking refugees newly arrived in the UK• Provided a supportive and welcoming environment to connect with their new community in London

Bachelor Of Arts - Ba, Popular Music Studies, Audio Production, 4.15

Graduated summa cum laude

Coursework Toward Bachelor Of Science, Political Economy

Language Certificate, Arabic Language, 4.0