Anna Herbst Email & Phone Number

Mount Pleasant, South Carolina, United States

• Develop and manage a team of 60+ customer service representatives executing our intake process, responsible for $33 MM of AWD revenue
• Accountable for offshore employees involved in our BPO processes
• Recruit and hire qualified candidates
• Develop and implement new training programs, as well as update existing training programs in order to optimize operational efficiency
• Oversee order fulfillment processes, ensuring insurance compliance, and accuracy and timeliness for patients
• Create professional reports to analyze team productivity, track KPIs to identify opportunities for improvement, and support executive leadership in achieving organizational goals

Mount Pleasant, South Carolina, United States

• Supervised, managed, and helped delegate processing team workflow
• Ensured orders were compliant with company policy and insurance guidelines
• Coordinated cohesive communication between processing and sales teams
• Resolved questions and concerns from patients and clinics
• Created, updated, and distributed training materials to processing team

Mount Pleasant, South Carolina, United States

• Researched insurance guidelines, fee schedules and network status (extensive experience with Medicare, Medicaid, private insurance and workers’ comp/liability claims)
• Appealed and resubmitted rejected and denied claims
• Created and analyzed revenue cycle reports

Irvine, California, United States

• Helped to open and operate California regional office
• Managed office and warehouse facilities as a keyholder, overseeing inventory tracking, operations, and maintenance
• Packed and shipped orders
• Researched insurance benefits, and processed orders quickly and accurately
• Resolved order supply issues for clinics and patients

Bishop, California, United States

• Analyzed and reduced trends in scientific measurements for cosmic radiation research
• Created informational and customer videos
• Built and compiled multiple research databases of research

Eugene, Oregon, United States

• Provided companionship and emotional support, helped with meal preparation and shopping, and performed light house-keeping tasks
• Transported clients to and from appointments and helped clients manage their medications

Eugene, Oregon, United States

• Assisted with setup and teardown of equipment for a variety of recording environments
• Ran mixing board and digital audio workstation for recording sessions

London, England, United Kingdom

• Served as a language partner to Arabic-speaking refugees newly arrived in the UK
• Provided a supportive and welcoming environment to connect with their new community in London

Bachelor Of Arts - Ba, Popular Music Studies, Audio Production, 4.15

Graduated summa cum laude

Coursework Toward Bachelor Of Science, Political Economy

Language Certificate, Arabic Language, 4.0