I work on making Alexa more accessible, inclusive, and usable by leveraging customer feedback and behavior.

Consults with clients and stakeholders to understand specific business questions and areas of interest in order to design custom research approaches. Manages every aspect of a research project, from planning to analysis/synthesis and storytelling. Collaborates with clients to develop insights that both resonate with stakeholders and work to bring the voice of the user to the organization.Highlights:- Collaborated with an insurance company to understand user mindsets and behavior… Show more Consults with clients and stakeholders to understand specific business questions and areas of interest in order to design custom research approaches. Manages every aspect of a research project, from planning to analysis/synthesis and storytelling. Collaborates with clients to develop insights that both resonate with stakeholders and work to bring the voice of the user to the organization.Highlights:- Collaborated with an insurance company to understand user mindsets and behavior when interacting with public and authenticated versions of a member portal. Conducted usability interviews to influence a future site refresh.- Worked with a national grocery chain to conduct a foundational study for a new health app; the work uncovered different user mental models and barriers to entry than expected and directly influenced product positioning and design. Show less

Consults with clients to design custom research projects that best match business goals and questions. Manages qualitative research projects from planning and design to data collection (both remote and in-person). Conducts rigorous analysis and synthesis of data in order to identify patterns, key insights, and business opportunities. Contributes to collaborative team work with design thinking, framework development, and data visualization techniques.

Designs and implements qualitative and quantitative research, including surveys, A/B tests, usability studies, and live interviews, to develop customer-inspired insights for clients. Works with a team to analyze customer insights and recommend solutions for a variety of clients. Manages and plans research projects, coordinates with clients and participants, and manages account budgets. Coordinates and supports ethnographic field research in a range of markets across the United States.

Designed and conducted qualitative and quantitate research to gain insight into how customers think about and interact with the product. Worked with the UX Research team to make product recommendations based on findings in an effort to improve overall user experience. Owned and executed a project to diagnose churn in a relevant market and outlined solutions that were implemented into the product roadmap.

Worked directly under the press secretary to support the communications team and other campaigns. Monitors, tracks, and files relevant international and domestic media hits. Chose, mocked-up, and distributed 100+ pieces of relevant media worldwide for use by campaigns and the organization. Wrote blog posts and editorial content. Created targeted pitch lists for each of the organization's campaigns.

Worked directly under the press secretary, supported the communications team and other campaigns. Monitored, tracked, and filed over 600 media hits, reaching over 850,000,000 people. Chose, mocked-up, and distributed 100+ pieces of relevant media worldwide for use by campaigns and the organization. Wrote blog posts and assisted the communications team in keeping website content updated. Created targeted pitch lists for each of the campaigns.

Provided excellent, hands-on service to almost 600 customers daily. Oversaw closing procedures and tracked inventory. Increased sales by analyzing and anticipating customer preferences and suggesting new types of coffee.

Managed All Property Management's Q&A website. Worked with Google analytics, and improved the SEO of the website. Worked directly under the Director of Marketing to help brainstorm different ways to improve the usability and appeal of the website.

Provided a contracted research service to Ripple Rousers, a company that helps other companies and startups build an audience and elaborate on their ideas through translation, a successful website, and presentation. Built a content library for a new website for a client of Ripple Rousers. This included researching and mapping hundreds of websites on the internet, and extracting pertinent information to help create a successful website for the client.

Provided administrative and organizational aid to the operations manager at a co-working space for various businesses and foundations. Responsibilities included updating member databases, working weekly member events, filing and organizing paperwork, and keeping a large office clean and organized.