Anna Herold Email & Phone Number

Currently, I am working as Client Success Manager at Exterro, I manage 40 direct clients while onboarding new customers and resolving issues with a focus on client renewal and retention. I maintain internal CRM tools, set and run agenda for project meetings, and contribute to user forums and client events. I promote professional development and culture of.

While serving as a Customer Service Supervisor at ICL Group, I designed and implemented robust training and development program to maximize new and existing customers. I streamlined invoice cycle, maintained proper inventory levels for business requirements, supported business and project-related daily, weekly, and monthly reporting needs using advanced.

Charleston, South Carolina, United States

While serving as a Staff Accountant at J-Geiger Shading Technology, I delivered outstanding customer experience and increased sales by establishing and implementing customer service protocol. I processed vendor payments, tracked vendor transactions, received payments from clients, scheduled corporate meetings, approved travel itineraries for corporate and.

• Throughout my career as a Manager of Customer Success at J-Geiger Shading Technology, I customized communication based on customer needs via phone and email, organized customer information and account data for business.
• I resolved product and service problems with poise and professionalism by determining root causes, selecting and explaining appropriate solutions, and expediting correction/adjustment.

Throughout my career as a Director of Customer Relations at Con-Rex Property Management, I directed customer service department and developed six new markets while identifying sustainability of targeted markets through market analysis. I led three employees and four territories (Georgia, Alabama, Mississippi, and South Carolina) and created training manual.

• While serving as a Medical Billing and Customer Service Specialist at Total Wound Care Solutions, I suggested alternative options of insurance for clients and provided superior customer service to medical professionals.
• I minimized errors by 88% in processing team and shipping department by double-checking orders and signing off checklists (nearly 53 orders/day). Completed 250 orders per day by revitalizing billing process and.
• I was acknowledged by CEO for customer service excellence, teamwork, and medical billing and client support process improvement.

• Working as a Manager and Event Planner at Candice’s Formalwear, I delivered exceptional customer service, planned and executed successful marketing events, led a team of up to 10 employees, and promoted products and.
• I reduced cross-sectional inventory by 80%.
• I grew sales by 78% through designing and executing marketing events and social media campaigns. Increased store credit by maintaining productive relationships with designers.
• I was commended by owner for outstanding customer service, event planning, sales growth, and productivity optimization.

Master'S Degree, Psychology, 3.9

The Master of Science in Psychology program offers a distinctive blend of tradition and contemporary applications, providing a.

Bachelor Of Applied Science - Basc, Psychology

The Psychology major offers a broad-based curriculum within a research-focused department. It’s designed for students seeking a liberal.

Bachelor Of Applied Science - Basc, Political Science And Government

At the University of Illinois, the Political Science program is structured around five key areas: American Politics, Public Policy.