Anna Hobbs Email & Phone Number

San Francisco, California, United States

Promoted to Customer Success Manager July 2022*Acted as primary client liaison, cultivating relationships and ensuring a proactive and client-centric experience across the customer lifecycle, maintaining a customer satisfaction metric of 99%.*Achieved a 20% increase in customer retention and engagement through proactive engagement strategies, including regular satisfaction assessments, development of OKRs, and service expansion initiatives.*Reduced churn rates by utilizing customer feedback tools, analyzing data trends, and providing actionable insights to C-Suite and stakeholders to drive informed decision-making and implement continuous improvement strategies.*Collaborated with cross-functional teams, including sales, product development, and operations, exceeding customer expectations and fostering strategic alignment up to founder level.*Led execution of customer action plans and facilitated weekly stand-ups, enhancing team alignment and reducing response times by 50%.*Developed and delivered tailored training sessions, resulting in a 200% increase in tool engagement among low-volume customers.

San Francisco, California, United States

*Established and nurtured relationships with individual providers and group practices, significantly increasing provider enrollment.*Ensured provider compliance with contracted payors by guiding them through enrollment steps and utilizing targeted messaging.*Maintained strong customer relationships throughout the enrollment process, achieving a 99% retention rate of provider enrollments.*Handled customer inquiries with a 98% resolution rate, ensuring prompt solutions to reported issues.*Ensured accuracy and integrity of provider enrollment forms, maintaining a perfect 100% accuracy rate.*Led the transition from the Beacon portal to the United Healthcare portal, enhancing process efficiency and workflow optimization through cross-functional collaboration with Contract Management and C-Suite executives.

St Augustine, Florida, United States

*Managed new patient intake, patient onboarding, and processed incoming referrals from outside practices, increasing referral processing efficiency.*Promoted to Pathology Assistant; maintained patient lab results by updating all pathology results, ensuring patients received lab results, and assisting the surgery scheduling coordinator, resulting in a reduction in lab result turnaround time by 20%.*Maintained and updated patient medical charts with a 99% data accuracy rate, enhancing overall patient record integrity with a focus on workflow improvement.*Assisted Physician Assistants with communication tasks involving patients, pharmacies, and outside providers, improving communication response times and enhancing overall patient care coordination.

San Diego, California, United States

*Front desk management, leading scheduling of appointments in a fast-paced spa facility and maintaining appointment booking efficiency.*Welcomed guests and provided quality customer service, ensuring an excellent massage experience.*Accurately and promptly completed data entry tasks, maintaining a 99% accuracy rate and enhancing operational efficiency.*Answered phones, organized inventory, managed therapists and their schedules, and handled customer complaints, resolving 95% of issues on the first call, improving client satisfaction.*Responsible for opening and closing procedures, including balancing registers and filing financial receipts and data, achieving a 100% financial accuracy rate in financial reporting.

San Diego, California, United States

*Provided quality and client-centered, personalized services to adult clients with developmental disabilities, achieving a 100% client satisfaction rate.*Assisted clients in developing skills that encourage empowerment and independence, such as seeking employment, financial responsibility, education, transportation, and social skills, resulting in a substantial increase in client independence levels.*Managed cases with weekly deadlines and prepared thorough quarterly reports for each client, maintaining a 100% on-time completion rate.*Performed light caretaking duties and behavioral support, ensuring clients' well-being and safety, contributing to 0 incident reports filed.

San Diego, California, United States

Courteously welcome guests and efficiently manage table placement within busy, fast-paced restaurant environment. Answer phones, manage appointments and schedule reservations. Assist with opening/closing procedures.

Newark, California, United States

*Oversaw store sales, sales associates, customer service, stocking and merchandising, floor-sets, and opening/closing procedures, resulting in an increase in overall store efficiency.*Achieved top lead in sales for the year 2012, contributing to significant revenue growth due to sales optimization, customer engagement, and team leadership abilities. *Ensured team met sales goals by monitoring Key Performance indicators (KPIs), leading to improvement in team performance and exceeding quarterly performance metrics consistently.*Leader in credit card account acquisition, opening new customer accounts and increasing market share by 30% through proactive account management and ensuring continued use of accounts.

Newark, California, United States

Assisted in supervising sales staff. Full range customer service, sales, cash handling, stocking and merchandising. Opening and closing procedures. Maintained visual standards.

Newark, California, United States

Provided excellent sales, customer service, cash handling, stocking and merchandising.Supervised staff in meeting sales goalsInteracted with customers and processed transactions in a quality retail environment.Leader in opening new customer credit card accounts. Opening and closing proceduresMainted visual standards

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