Outpatient Rehabiliation Supervisor
Pembroke Pines, Fl
• Supervised an 80-member staff of speech, occupational, and physical therapists, rehab techs, patient financial service representatives. • Exhibited leadership and organizational skills, including time management, remaining calm in stressful situations, effective communication and interpersonal skills, multi-tasking flexibility, appropriate analytical skills, self-motivated productivity and project management, and self-initiation to learn new things and recommend/develop solutions.• Proficient in internet browsers, Microsoft Office programs, EPIC, and Fusion. • Created policies, competencies, and additional forms. • Completed new employee interviews, orientations, and annual performance/productivity reviews. • Coordinated schedules to increase productivity. • Managed incidences to improve customer service, conflict intervention, and resolution development. • Promoted a ‘Just Culture’ environment for staff accountability. Coached/counseled staff and formulated action plans as needed.• Demonstrated knowledge of payment regulations, marketing, billing, and reimbursement. • Performed bi-weekly payroll duties for direct reports. • Budgeted and monitored finances: purchasing/stocking of daily clinical items, planning/budgeting for capital equipment, and developing vendor rapport. • Arranged courses and provided presentations including Telehealth Introduction, Behavior Management Techniques, Team Building, etc. • Presented monthly departmental meetings.• Participated in intradepartmental meetings: The Outpatient Experience, Infection Control, M&M, etc. • Provided crisis management during COVID-19 pandemic, including preventing staff turnover/maintaining staff retention, and staff flexing. • Experienced in ACHA and Joint Commission on-site surveys. • Completed support roles as needed.• Maintained patient caseload while completing supervisory tasks.
