Anna Iervolino Email and Phone Number

Supply all the tropical and sub-tropical retail nursery plantsWork with major retail nurseries as well as smaller independent retail nurseries Tailor services and products to suit other company's needsDeliver plants anywhere in Queensland, New South Wales, and Victoria.

Welcome customers and accommodate them into the venueIntroduce the venue and the products, trying to upsell themMeet customers' requests and sort out or prevent any complaint

As a tour operator, I deal with reservations of tours coming from the main website of the agency besides those ones coming from the most famous booking platforms online, such as Tripadvisor, Getyourguide, Musement, Expedia, Airbnb etc... My main role is to conduct reviews campaigns on all the websites, the agency is associate with. In whichever way the booking has been made (direct or indirect), I deal with either individual clients or travel agencies.

Ensuring an efficient, informative and quick check-in and check-out, taking note of the billing instructionsKnowledge about the Maltese IslandsListening effectively to guests and taking action on requests and/or complaints as soon as possibleAnswering all telephone calls quickly and politelyMaximizing sales and up-selling rooms to increase revenueLiaising with other departments and the Hotel ManagementComply with all company policies of the HotelTake part in the up-to-date training and complete a whole knowledge of Hotel as Guest Relations, Telephone Operator, Gift Shop Keeper and in the reservation department

Warm welcome to guests Perfected products presentation skills Account management and POS system operationMeet customer inquiries and resolve issues promptly

Customer relationship managementTraining in Transactional Analysis (TA)Develop and maintain a strong social media presence, focusing on customer engagement,brand recognition and increasing customer loyaltyPromote new products and services by reinforcing sales of core product lineProvide excellent customer services in order to meet every clients' enquiry and need

Screening of the potential prospectsDrive market research, developing strategies that drive services to successConstantly update the company’s contact and mailing listsConsultancy about abroad VAT refundsMonitore ongoing marketing campaignsPrepare presentations for prospective clients

▪ Collaboration with the follow-up activities of the Napoli Film Festival 2014;▪ Taking care of movie files and multimedia material for the site of the event, through the use of languages ​​studied as a work tool;▪ Press review and cataloging of the material.