Ganna Ievsieienko Email & Phone Number

Калгари, Альберта, Канада

Калгари, Альберта, Канада

Calgary, Alberta, Canada

Canadian workplace culture, telephone support, angry customer management, frontdesk agent, sales techniques, cash register, and MS Office.

St Petersburg, St Petersburg City, Russia

-Conducted and answered phone calls to connect with potential clients and initiate salesdeals; on average 50 calls a day.-Communicated with customers to identify their needs, provide updated information andresolve any rising concerns and issues.-Determined sales volumes and effectively worked with the team members to plan salesactivities and order stock accordingly.- Tracked and analyzed sales statistics to identify areas of improvement using MS Excel.-Promoted and recommended the best product mix for customers by maintaining currentindustry knowledge.

St Petersburg, St Petersburg City, Russia

-Greeted clients and provided effective customer service to ensure cheerful experiencefor the clients.-Processed all paperwork associated to incoming inventory and customer products.-Collected payment from clients, timely prepared and dispatched invoices to clients andaffiliated companies.- Assisted all individuals when needed and took measures to prevent and eliminateconflict situations.-Kept reception, boardrooms, filing and kitchen areas clean.- Maintained client database and accurately entered data using MS Excel.