Customer Experience Representative
Current
Apr 2024 - Present
AeroLeads people directory · profile
Anna Igonina Email & Phone Number
Customer Experience Representative
at
dsm-firmenich
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Representative
Location
Greater Barcelona Metropolitan Area, Spain, Spain
Who is Anna Igonina? Overview
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Quick answer
Anna Igonina is listed as Customer Experience Representative at dsm-firmenich, based in Greater Barcelona Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Anna Igonina.
Anna Igonina previously worked as Export Manager at Mango and B2C and B2B Customer Support specialist UK and Russian markets at Sitel, "Voyages-Sncf". Anna Igonina holds Course, Initiation To Project Management from La Salle Bcn.
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Email format at dsm-firmenich
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dsm-firmenich
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Profile bio
About Anna Igonina
With over 9 years of work experience in international trade, logistics, and customer support, I am a passionate and dedicated Export Manager at MANGO, one of the leading fashion brands in the world. My mission is to ensure the smooth and efficient delivery of MANGO products to our customers in 10+ markets, including Russia, UK, Switzerland, and Morocco. I bring diverse perspectives and experiences to the team, as I have lived and studied in USA, Spain and Russia, and speak three languages fluently: Russian, English, and Spanish.As an Export Manager, I arrange and control the export and import process to various destinations, coordinating with carriers, warehouses, customs, and shops. I prepare and organize the required documentation, follow-up the shipments, analyze and report the time of delivery and the logistics incidents, and manage the requests of the shops. I use my communication, problem-solving, and customer support skills to resolve any issues and ensure the satisfaction of our clients. I also collaborate with other departments, such as Sales, Marketing, and Finance, to optimize the performance and profitability of our export operations.
Current workplace
Anna Igonina's current company
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7 roles
Anna Igonina work experience
A career timeline built from the work history available for this profile.
Export Manager
Arrange and control export and import process to Russia and CIS countries, UK,Canary Islands, Andorra, Ceuta, Melilla, Switzerland, Norway, Morocco.- Organize and coordinate direct transport with carriers and warehouses- Prepare and organize required documentation- Follow-up shipments to ensure the service to the destination (TT control)- Analyze logistics.
Dec 2019 - Mar 2024
B2C And B2B Customer Support Specialist Uk And Russian Markets
B2C and B2B direct sales and customer support, Russian and UK markets- Provide high-level telephone and e-support for the clients of OUI.SNCF- Resolve customers ́ concerns about bookings, payments, website, and productnavigation- Analyze claims and process physical refunds to the customers according tointern protocols- Provide monthly reports to Operations.
Jul 2016 - Jan 2019
Project Manager Youtube
Create, develop, and manage YouTube channels.- Knowledge of YouTube, Google AdWords, Adsense- Create, oversee, and manage all content on the channels- Manage and improve online content, considering SEO and Google Analytics- Identify the latest trends and apply it to weekly content planning- Administration (2 persons in charge)- Manage social networks.
Aug 2015 - Aug 2016
Assistant Of Duty Free Department
- Prepare and control documentations and contracts of the clients- Control invoices and build a long-term relationship with suppliers- Assist and support Head Manager with daily tasks- Prepare presentations and reports- Work with SAP system
Mar 2011 - Oct 2011
Sales Assistant
Old Town Co
- Achieve daily and weekly sales objectives- Provide an excellent shopping experience for the customers- Place merchandise in the store respecting the visual merchandising- Monitor stock- Open or close the store daily
May 2010 - Oct 2010
Personal Assistant
Eurovision Song Contest
Personal assistance to artist (Hungary)
Apr 2009 - May 2009
4 education records
Anna Igonina education
Course, Initiation To Project Management
Master'S Degree, Internacionalización De Pequeñas Y Medianas Empresas (Pymes), Master
Cursos De Español
Менеджмент, Музыкальная Индустрия И Индустрия Развлечений
FAQ
Frequently asked questions about Anna Igonina
Quick answers generated from the profile data available on this page.
What company does Anna Igonina work for?
Anna Igonina works for dsm-firmenich.
What is Anna Igonina's role at dsm-firmenich?
Anna Igonina is listed as Customer Experience Representative at dsm-firmenich.
Where is Anna Igonina based?
Anna Igonina is based in Greater Barcelona Metropolitan Area, Spain, Spain while working with dsm-firmenich.
What companies has Anna Igonina worked for?
Anna Igonina has worked for Dsm-Firmenich, Mango, Sitel, "Voyages-Sncf", Youtube Subscriber, and Philip Morris International.
How can I contact Anna Igonina?
You can use AeroLeads to view verified contact signals for Anna Igonina at dsm-firmenich, including work email, phone, and LinkedIn data when available.
What schools did Anna Igonina attend?
Anna Igonina holds Course, Initiation To Project Management from La Salle Bcn.
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