Anna Ingham Email & Phone Number

Sheffield, England, United Kingdom

✔ Successfully met and exceeded the sales plan YoY, including through the challenges of Covid-19 and post-pandemic return to the high street✔ Delivered YoY improvement in shrink and loss for Homesense at regional/Europe levels with an ‘Outstanding’ audit result for risk and compliance✔ Navigated a large team through the challenge of Covid-19, including furlough, multiple internal organisational changes, and new ways of working to safeguard all✔ Uses a passion for people to govern… Show more ✔ Successfully met and exceeded the sales plan YoY, including through the challenges of Covid-19 and post-pandemic return to the high street✔ Delivered YoY improvement in shrink and loss for Homesense at regional/Europe levels with an ‘Outstanding’ audit result for risk and compliance✔ Navigated a large team through the challenge of Covid-19, including furlough, multiple internal organisational changes, and new ways of working to safeguard all✔ Uses a passion for people to govern all facets of the HR/People journey at a store level, including an increased leaning towards Associate Welfare & Wellbeing✔ Cascades TJX Group Learning & Development initiatives into localised training and development plans that also weaved in changes to the succession plan✔ Governs, hosts, and uses appraisals and performance reviews to guide talent on ways to realise their potential and contribute to ongoing business success✔ Acts as the Corporate Social Responsibility (CSR) Champion and the Leader of Leaders that combines charitable and community engagement with brands vision for employee engagement and workplace satisfaction plans✔ Defines KPIs on a short and long-term basis, and uses goal setting to maintain motivation and energy within the team✔ Governs day-to-day retail operations, uses analysis of customer and sales data to direct teams in short-term strategies, seasonal campaigns, and sales initiatives✔ Inspires teams on the sales floor through retail, transactional, merchandising, and promotional activities to maximise the ROI of such operations✔ Optimises stock, inventory, and product ranges in line with localised customer trends that is key to ensuring strong footfall, engagement, and sales✔ Manages all facets of store operational compliance, loss prevention, waste/shrink reduction, and the delivery of branded customer experience Show less

Leeds, England, United Kingdom

✔ Promoted to the Deputy Manager role and served terms in Leeds and Leeds The Headrow stores, delivering impact as a leader and guide to teams, operations, and strategy✔ Worked in synergy with the Store Manager to maximise KPIs and generate a compelling proposition that enabled growth✔ Used strong analytical skills to develop underpinning insight into retail operations with a view to closing gaps and addressing competencies✔ Supported store sales results, expenses management and… Show more ✔ Promoted to the Deputy Manager role and served terms in Leeds and Leeds The Headrow stores, delivering impact as a leader and guide to teams, operations, and strategy✔ Worked in synergy with the Store Manager to maximise KPIs and generate a compelling proposition that enabled growth✔ Used strong analytical skills to develop underpinning insight into retail operations with a view to closing gaps and addressing competencies✔ Supported store sales results, expenses management and optimised profitability through the reduction of shrink and damages✔ Steered internal merchandising, VM and marketing campaigns to boost local engagement with customers and to maximise ROI✔ Co-led human resources at a store level, including supporting as a part of the succession plan that supports talent to aspire and grow✔ Establishes store sales, expenses and customer service metrics and implements strategies associated with payroll, budgets, loss prevention and improving customer service Show less

Leeds, England, United Kingdom

✔ Pivoted into the Homesense brand within the group business as a Team Leader while completing the Rising Stars programme✔ Gained a reputation as a dynamic, dependence retail leader capable of influencing the strategic direction and business performance of retail stores✔ Suggested and implemented revenue building and cost control strategies to improve store P&L✔ Hired, coached, and developed high-performing teams with a focus on hiring talent with complementary skills to address… Show more ✔ Pivoted into the Homesense brand within the group business as a Team Leader while completing the Rising Stars programme✔ Gained a reputation as a dynamic, dependence retail leader capable of influencing the strategic direction and business performance of retail stores✔ Suggested and implemented revenue building and cost control strategies to improve store P&L✔ Hired, coached, and developed high-performing teams with a focus on hiring talent with complementary skills to address competency gaps across the team✔ Rapidly adapted to the new Homesense model to deliver value Show less

Dundee, Scotland, United Kingdom

✔ Consistently delivered across sales, volume, merchandising, footfall, and shrinkage and sustained green audit outcomes across tenure✔ Used customer feedback to improve Customer Satisfaction (CSAT) and mystery shopper scores✔ Oversaw multiple departments (Apparel/Home/Processing/Stock/Frontline) in the 2nd largest store format in Scotland with accountability for 60 associates✔ Project managed the introduction of a new department (Jewellery) into the store with rapid successes in… Show more ✔ Consistently delivered across sales, volume, merchandising, footfall, and shrinkage and sustained green audit outcomes across tenure✔ Used customer feedback to improve Customer Satisfaction (CSAT) and mystery shopper scores✔ Oversaw multiple departments (Apparel/Home/Processing/Stock/Frontline) in the 2nd largest store format in Scotland with accountability for 60 associates✔ Project managed the introduction of a new department (Jewellery) into the store with rapid successes in customer feedback and sales✔ Scaled-up to deliver sales and store support to other stores/teams, including the launch of Scotland’s first Dual Site (TkMaxx & Homesense) in Edinburgh✔ Acted as the Corporate Social Responsibility (CSR) champion for 3 years with governance on charitable fundraising, community, and staff engagement✔ Identified as a ‘Rising Star’ for future progression and placed on the fast-track programme for management in late 2014 Show less

Dundee, United Kingdom

✔ Quickly adapted into a new sub-industry of retail (Mobile/Broadband/Telecoms)✔ Performance managed teams to meet challenging KPIs and unlock their potential✔ Used functional/behavioural competencies via regular appraisals and PDPs✔ Partnered with the Regional Manager to cascade national strategies to regional and local levels that ensured that NPD, sales, and customer satisfaction was delivered✔ Recruited, selected, and inducted new talent into teams at various levels✔… Show more ✔ Quickly adapted into a new sub-industry of retail (Mobile/Broadband/Telecoms)✔ Performance managed teams to meet challenging KPIs and unlock their potential✔ Used functional/behavioural competencies via regular appraisals and PDPs✔ Partnered with the Regional Manager to cascade national strategies to regional and local levels that ensured that NPD, sales, and customer satisfaction was delivered✔ Recruited, selected, and inducted new talent into teams at various levels✔ Deep-dived into competitor and market activities to generate insight reports for planning, and managed various retail, operational and marketing budgets✔ Deputised as the Store Manager during a restructure of the store chart✔ Managed business compliance and audit in line with regulations✔ Led the team as Store Manager and Assistant Manager to achieve #1 regionally Show less

Glasgow, United Kingdom

✔ Expanded impact in retail and supported the brand out of administration to profitability through effective coaching and leadership of staff✔ Challenged by the Area Manager to scale the performance of teams to enable European fashion partners to regain trust in the business✔ Pivoted into one of the largest UK department stores to accelerate sales✔ Travelled across Scotland to improve service delivery and sales performance✔ Consulted on new ways to merchandising, market and… Show more ✔ Expanded impact in retail and supported the brand out of administration to profitability through effective coaching and leadership of staff✔ Challenged by the Area Manager to scale the performance of teams to enable European fashion partners to regain trust in the business✔ Pivoted into one of the largest UK department stores to accelerate sales✔ Travelled across Scotland to improve service delivery and sales performance✔ Consulted on new ways to merchandising, market and promote brand in concessions Show less

Dundee, Scotland, United Kingdom

✔ Achieved rapid progression from Sales Assistant to Assistant Manager✔ Represented Freespirit at sporting events across the UK✔ Trained store teams across Scotland in branded customer experience, including partner customer experience for Quicksilver, O’Neil, and Oakley✔ Developed multiple supervisors into store leaders across the region