• First meetings launched in 2018 driven by our dedication to continuous learning, development and innovation.• In 2021 evolved into a mentor-driven global program that provides training and mentorship to new and experienced Project, Program and Product Managers to succeed leading projects in SaaS, UCaaS, CCaas, AWS, OCI, Hardware and Mobile clients. • Provided professional leadership support group to promote education, motivation and career growth.• Delivered Project and Program Management Consulting and Services to technology companies:- Collaborated with cross-functional teams to create a baseline and gap analyses, which resulted in introducing a Common Risk Library that prevented scope creep and improved customer satisfaction in migration planning.- Aligned CSAMs resources by developing tailored roles and responsibilities document and customer account management plan to strengthen customer health management, tailoring experiences customized to each customer as needed.- Aligned business and technical stakeholders on definition of migration project scope, requirements, objectives and milestones to create guidelines, templates, and processes for the customer migration journey, from pre-sale through adoption, ensuring consistent, end-to-end support. - Completed extensive training on the Chronosphere / Calyptia observability platforms and delivered product demonstrations showcasing dashboards for metrics, events, traces, and logs, including incidents, alerts, and distributed tracing.

• Established partnerships and facilitated discussions across the enterprise to establish and maintain guidelines, standards, and processes for the development, implementation, and management of an organization's IT architecture.• Developed a governance framework that defines the roles, responsibilities, and decision-making processes for IT architecture governance, including the creation/maintenance of a governance board or committee that is responsible for the IT architecture.• Supported audit and regulatory needs by identifying and proactively remediating potential findings, mitigating risks, and providing reports that summarize potential impact.

• Developed, communicated and executed strategy and objectives for cross functional programs in NA, EU, LATAM, APAC, Africa, South Asia, China (internationalization and localization). Program included infrastructure build-on-Premise (new Data centers US and EU) and OCI, Kubernetes, web-based application integration, mobile client build. Planned and executed GTM Strategy, generating customer base growth of 8% monthly.• Teamed up with engineering and legal functions to address infrastructure gaps to comply with the GDPR, which restored partner’s trust and resulted in global product rollout for 250K IWG prospective users. Transaction translated into month-over-month growth and an annual recurring revenue exceeding $4 million.• Coordinated engineering design reviews and led sophisticated technical engineering-to-engineering discussions (internal and customer facing) related to system architecture, firmware, system management, and AI-powered intelligent IVR systems.• Completed the SIP trunking migration project for 75 partner sites across North America through resources allocation optimization, ensuring efficient project execution, which resulted in $100K+ growth annually in net new revenue and unlocked new opportunities of $1M+ annually.• Initiated and scaled up program management function for mobile application development, improving cross-functional communication and streamlining product development process. Established KPIs and OKRs, applied continuous improvement process for sustaining phase resulting in a 90% reduced technical debt. • Led alignment of scope, identified critical program success factors and drove mitigation of significant issues and risks, removing blockers, maximizing team productivity and ensuring on-time delivery. Conducted lessons-learned review meetings which reduced rollbacks by 60%, improved cross functional trust, and communication between globally diverse teams.

• Initiated and established a governance framework for IT architecture governance. lead initiation and ran the Architecture Review Board. • Established framework for the identity and access management (IAM) governance. Executed quarterly audits. Identified ~ 70 access control issues. Remediated issues for ~20 that have been identified as access control audit findings. Provided reports to auditors and governance committee. Trained Company management to accept and enforce it.• Managed hardware manufacturing process from idea to production. Released 3 new products.• Oversaw fulfillment process through OSS. Established and executed customers refunding process. Provided reports to stakeholders on the program success and delivered reports via MySQL to the strategic partner.

• Led alignment of scope, identified critical program success factors and drove mitigation of significant issues and risks, removing blockers, maximizing team productivity and ensuring on-time delivery. Conducted lessons-learned review meetings which reduced rollbacks by 60%, improved cross functional trust, and communication between globally diverse teams. • Managed the acquisition of Voxter Communications Inc., bridging engineering Teams, totaling approximately 90 engineers. • Translated highly complex technical concepts from the engineering team into clear, concise communications to customers and executives, and vice versa. • Owned the program status reporting to customer and executive management, periodically escalating to various levels of leadership.• Managed product development on the open source platforms. Fostered vendor relationships (2600Hz) and spearheaded a global expansion effort that spanned 110 countries.• Spearheaded integration with Cybersource, owned relationships management initiated and executed accounts audit which resulted 60% in savings yearly via account settings and management.

• Headed complex, cross functional programs and acted as an Alliances/Partner Operations Manager, increasing revenue by 30% (British Telecom, ATT, inContact, Zoom), while reporting to SVP of Operations. High visibility role, requiring communication at the executive level.• Managed carrier relationships and, leveraging my extensive legal background, introduced a procurement program management function into the contract review process, Vendor charge dispute. This innovative approach resulted in cost savings averaging $1 million over a span of four years.• Managed Direct Connectivity Program (Bandwidth, Level 3, Iristel, Broadvox, Novatel).• Managed Carrier Procurement Program (Comwave, Colt, Tipicall, British Telecom).• Executed on Vendor management (ACME, Empirix, Intelleq, Nuestar, Radisys, Simplify, Subsentio).• Planned and executed vulnerability assessment and risk management, endpoint detection and response, incidents & events monitoring, and regulatory compliance frameworks.• Partnered with Legal to enable integration of Zero Trust (ZT) access measures into product development, ensuring compliance with regulatory standards (PCI DSS, SOC2, SOX, ISO, HIPAA). Proactively managed security incidents, collaborating with SOC for threat assessments and prompt safeguard implementation.• Built product roadmaps in cooperation with product and R&D teams, prepared PRD, tracked product dependencies, executed CRM integrations NetSuite, Salesforce; NICE inContact CRM/CTI, Zabbix, ORACLE, Acme Packet, Jira, AWS, CISCO.• Kick-started and led initiatives to improve customer-experience and company-wide project execution processes improving KPIs 30%.

• Improved Change Control process through ITSM implementation and integration and reduced the number of emergency changes by 55%.• Championed and ensured standardized methods and techniques for the preparation, building, testing and changes implementation.• Chaired Change Board meeting and built a process to coordinate urgent change requests. • Successfully managed New Carriers introduction and setting cost effective routing priorities effectively saving the company $100K in cost monthly. • Managed Procurement process effectively saving the company $70K costs through negotiation with vendors, and adapting to the local laws.• Headed vendor management and negotiations effectively negotiating best terms that meet the Company’s SLA, realizing company $100K of annual savings. • Collaborated with the enterprise governance team and led establishing the change management board to ensure initiatives and transformation projects are implemented with minimal disruption and maximum efficiency (Tools: Jira, Confluence, Canva, Miro, Github, MS Project, Smartsheets).• Executed on Salesforce CRM integration for customer case / incident / outage reporting and management, realizing the company 70% drop in outages. • Participated in preparing for the IPO and establishing a governance committee. Developed a framework to streamline company’s IT architecture, delivery and deployment processes, which reduced the number of business disruptions by 70% and increased customer satisfaction. • Engaged with cross functional engineering teams in the New Data Centers build projects. Planned and orchestrated customers’ migration process.

• Managed projects for a legal collaboration software developer. Engagements include Software as a service (SaaS) deployment to clients Cisco, Hewlett Packard, Pfizer, CB Richard Ellis and Baulderstone. • Oversaw implementation activities, working with developers on deployment, functional testing to isolate and reproduce defects, validate bug fixes, documenting bug reports and maintenance.• Managed cost, quality and efficiency by coordinating Product Management, Engineering, QA, Web Development, and Business Operations departments in the planning and execution of projects.• Led implementation of legal SaaS integrated business solutions: including Proxy Filing under Section 14(a) of the Securities Exchange Act of 1934, complex document review prior litigation, legal documents database exchange. • Worked with internal departments (sales, support, marketing, development) as appropriate, to ensure success during sales campaigns and post sale to ensure the client experience is extremely positive.

• Extensively researched business investments for compliance with clients’ Foreign Corrupt Practices Act (FCPA)-related to due diligence requirements.• Researched businesses and deals for compliance with Russian law and due diligence requirements.• Wrote concise but thorough reports comporting with delineated requirements. • Researched and investigate information pertaining to potential business partners and its business capabilities, ownership issues, and principals’ backgrounds. • Trained new analysts on search techniques and report writing specifics.

• Executed on all stages of the patent application process under the pressure of stiff deadlines, reporting to directly to General Partner.• Planned and managed cases, assembled facts, retrieved information and employed technical information for recommendations to the supervising attorney.• Supervised and administered online electronic accounts for attorneys and clients.

• Executed transactions between the NTR, an Ireland based company, which has invested $100 million in Stirling Energy Systems (SES).• Executed transaction between Google and Potter Drilling in a $4 million dollar investment.• Executed the transaction when Focus Financial of New York, which has over $29 billion in their investment portfolio, acquired Wespac of Oakland, a registered investment advisor and benefits administrator with portfolio of over $1 billion.• Processed incorporation documents (s-election, UCC – termination, qualification to do business in other jurisdictions, 83-B f, Section 25102(o) (f), filing, etc).• Managed Securities filings, drafted Stock Purchase and Option Exercise Agreements, managed cap tables, ledgers, and issued certificates.• Managed VC Fund portfolio of over $1 billion, responsible for Accredited Investors compliance under the Securities Act of 1933.

• Provided administrative/technical support to a team of five attorneys in areas of housing, public benefits, elder law, disability rights, and health law.• Conducted intakes to assess client’s legal issue(s) utilizing a File Maker Pro database.• Gathered and analyzed case-specific documentation from clients to assist attorneys with case development.

• Instituted opening of Russian division and legal provisions for all areas of firm's activities, with a primary focus in international law, corporate law, international transactions, financing, including construction in compliance with UNESCO regulations, investigated cases, developed strategies.• Formed and managed schedule of payments, schedule of project deadlines and coordinated a team. work of 60 subcontractors including architects, engineers, lawyers, accountants, PR, HR, government agencies. • Supervised and managed legal department and contract attorneys.• Led international negotiations (Russia, France, Germany, Canada, Japan) towards agreement for EURO 11,000,000.• Administered of international and state tenders, and budgetary financing.