- Coordination of the work of several teams involved in the development of systems for the infrastructure department- Development of business processes and automation directly with customers from requirements collection to implementation- Transfer of requirements, priorities and deadlines to the development teams and monitoring their implementation- Participation in the development of technical solutions- Implementation and control of the company's regulations and development processes

- Managing a team of Jira and Confluence developers and admins- Organization of team work processes: planning, decomposition and control over the execution of tasks by the team- Development of business processes and automation directly with customers from requirements gathering to implementation- Ensuring the implementation of deadlines and quality of projects- Maintaining project documentation and plugins developed by the team- Interaction with other departments that ensure the work of JIRA: IT department, DBA department, Development department, PMO- Development of integrations with external systems (REST API, plugin analysis)- Coordination and optimization of the work of the Jira team, drawing up, team roadmap and plans for team members- Interviews of candidates for the team- Development of team members through feedback and review- Training and consulting of system users (preparation of webinars and instructions)Achievements:- Organized the process of coordinating quarterly plans in the company based on projects in Jira- Transfer of technical documentation maintenance in the company to the new Docs as code approach in Bitbucket- Automation of the process of maintaining a single product backlog of the company's teams. (Based on Jira, it has been implemented into a project where any employee of the company can submit a task or idea to improve the company's systems.The project automatically defines commands that are responsible for part of the functionality described in the task. Next, the product of the responsible team based on RICE or ICE ratings (depending onused in the team) evaluates and works out tasks and then transfers them to the team.- Automated the process of healthcheck of company teams based on Confluence- Transferred the Financial Department to Jira

- Advising users on all aspects of Jira and Confluence - interface, features, processes, API- Administration of several instances of JIRA and Confluence (2000 users)- Installing and working with plugins- Troubleshouting (reading and analyzing logs)- Deployment and configuration of the test environment- Automation of processes on groovy: post-functions, liceners, validators, jobs- System updateAchievements:- Transferred the Knowledge Base of the external Contact Center to a separate Confluence- Updates from Jira 7 to 8 and Confluence 6 to 7- Optimized instance upgrade process - minimized downtime to 10 minutes- Migrated all diagrams in Confluence from the Lucidchart plugin to the draw.io plugin- Upgrading Jira and Confluence databases from Postgesql 9 to 11

I came to the company on the 1st line of support for the development infrastructure department. In the beginning, responsibilities included:- Handling user requests- Administration of Atlassian stack systems: JIRA, Confluence, Bitbucket, Crowd (more than 60,000 users)In a few years I have grown to the position of a senior engineer.The main direction is the maintenance and development of JIRA and Confluence, as well as monitoring the execution of tasks of the 1st line of support for Atlassian tools.Achievements:- Refactoring of technical support processes in JIRA: moved user support from letters to mail to tasks in Jira. Built a process for processing user requests for questionsdevelopment infrastructure tools work: Jira, Confluence, Bitbucket, Jenkins, Nexus.Additionally, I made a lot of automations: a system for coordinating work, classifying incoming calls, automating routine support tasks (granting access, creating projects and spaces)It allowed:1. Greatly facilitate user support for the administration team2. Reduce TTM of flow changes for clients by 3 times- Moving from the server to the Jira and Confluence DC

• User-support• Assistance in setting up and maintenance of IT equipment• User managment to computer network resources• Interaction with the international IT team• Training of new employees the basics of using IT systems (trainings, consulting)