Anna J. Email & Phone Number

• The role of the Contract Manager within the CMS Project is to provide advice on the management and administration of goods and services contracts held between the CMS Project and vendors engaged to supply goods or.
• Participate in the development of specifications and requirements for equipment, products, or services.
• Negotiate or oversee the negotiation of purchase contracts.
• Evaluate cost and quality of goods or services
• Identify vendors of materials, equipment, supplies for professional services.
• Participate in the interview, hire and training of staff of vendors with professional services.

• CSV provides support services to the Supreme Court; County Court; Magistrates’ Court; Children's Court; and the Coroners Court, as well as the Victorian Civil and Administrative Tribunal (VCAT), Victims of Crime.
• Provide project management support and expertise to assist in meeting agreed project objectives, stakeholder expectations and client needs.
• Provide support to maintain and coordinate appropriate project controls, including:o project status reporting both internally and externallyo project risk and issue management processes, maintenance of registers and.
• project quality management processes
• project plans, schedules and work breakdown structures
• project dependency management

• CaseWorks aims to deliver professional services to provide objectivity, clarity and streamline the completion of claim requirements for their clients.The role of the Project and Administration Manager was to.
• Work with the executive team to help develop and document procedures and protocols.
• Liaise with internal and external stakeholders to ensure delivery of project imperatives within time lines.
• Assist in development of online services and workflow management systems.
• Review of all aspects of end-to-end value chain and offer suggestions as to continual improvement of the business model.
• Documentation of case management processes and training of staff to deliver the service

St Kilda

• In my role I would address queries from claimants daily over the phone or via email regarding various policies including income protection, critical illness, death, total permanent disability and involuntary.
• Key phone contact for claims queries
• Claim form requests
• New claim registration and correspondence
• Meet agreed service and quality standards
• Claim form follow ups

I have worked for this company for nearly 8 years in various roles. I became a casual employee when travelling overseas. I was still able perform tasks for this company remotely as I have skills and experience in different departments. I have chosen to remain a casual upon returning to Australia permanently so that I may have no restrictions in taking.

• Responsibilities
• Mentored new employees in customer service processes
• Identified and implemented improvements to streamline processes and increase efficiency and productivity
• Provided tools to staff to increase service levels
• Participated in planning/implementing procedures to ensure internal controls- Developed procedure documentation and deployed training of those procedures to staff using Cert IV Training and Assessment units.

• Performed accurate Data Entry, Reconciliations, Accounts Payable and Receivable
• Processed invoices, purchase orders, payment transactions and credits
• Organised records and reports through spreadsheets
• Researched and resolved billing and collection issues.
• Successfully collected debts, Balanced Petty Cash, processed transactions in a timely manner, Proficient with Microsoft Excel
• Competent with account software such as ARROW and familiar with QuickBooks

The Client Services Officer role involves liaising daily via phone and email with insurance companies. I have worked with clients such as Zurich, Westpac, AXA and ING in regards to customers who have applied for life insurance. The role also involves communicating with agents/brokers/financial planners and medical clinic staff/Doctors in order to acquire.

• Liaised daily with medical receptionists, Doctors, agents/brokers and applicants over the phone and in written form
• Multi-task data entry while on calls.
• Processed outbound and inbound calls of between 50-80 calls a day.
• Touch typed 70 works p/m
• Screen and transfer calls
• Maintain databases.

Master Of Business Administration - Mba

Cert Iv-Health, Hypnosis

Bach Social Science, Psychology And Sociology