Anna J. Email & Phone Number

The role of the Contract Manager within the CMS Project is to provide advice on the management and administration of goods and services contracts held between the CMS Project and vendors engaged to supply goods or services for the project.Responsibilities• Participate in the development of specifications and requirements for equipment, products, or services.• Negotiate or oversee the negotiation of purchase contracts.• Evaluate cost and quality of goods or services• Identify vendors of materials, equipment, supplies for professional services.• Participate in the interview, hire and training of staff of vendors with professional services.• Build and maintain effective relationships with internal and external stakeholders to promote alignment with government framework and facilitate best practice purchasing policies and procedures.• Conduct performance monitoring to ensure the sourcing of products and services and resultant contract management lifecycle are undertaken in accordance with government policies and procedures.• Review and monitor the performance of contracts, within the contract management lifecycle.• Coordinate contractual variations, contingency claims, service provider payments, and general contract management.• Maintain register of ongoing procurement contracts, ensuring quality of requirement specifications and evaluation criteria. • Maintain and update contract and procurement records including Zycus and TRIM. • Monitor and address expiring contract as they arise ensuring timely contract management and associated purchase orders.• Identify and implement process improvements and tools that support the CMS Project to delivery.

CSV provides support services to the Supreme Court; County Court; Magistrates’ Court; Children's Court; and the Coroners Court, as well as the Victorian Civil and Administrative Tribunal (VCAT), Victims of Crime Assistance Tribunal (VOCAT), Judicial College of Victoria and the Judicial Commission of Victoria. A new Case Management System (CMS) is in development for the Magistrates' Court of Victoria (MCV) and the Children's Court of Victoria (ChCV) as part of the Victorian Government's $1.9 billion package to address family violence, which will bring enhanced access to justice for Victorians, through stronger information sharing and improving court processes.Responsibilities• Provide project management support and expertise to assist in meeting agreed project objectives, stakeholder expectations and client needs. • Provide support to maintain and coordinate appropriate project controls, including:o project status reporting both internally and externallyo project risk and issue management processes, maintenance of registers and production of reports as required• project quality management processes • project plans, schedules and work breakdown structures• project dependency management• project change control process • Undertake research and analysis in order to develop and prepare a range of highly confidential and complex documents, correspondence, reports, briefings, presentations and contract documentation for a variety of audiences.• Develop, implement, and maintain efficient project administration systems and processes including document tracking and control, and proactively look for improvements to systems to streamline processes as required• Establish and maintain relationships with a diverse range of stakeholders, contractors, suppliers and government agency counterparts, in relation to planning, project management and support functions.

CaseWorks aims to deliver professional services to provide objectivity, clarity and streamline the completion of claim requirements for their clients.The role of the Project and Administration Manager was to investigate how we might deliver a new proposed service to our clients and to ensure we deliver the new service seamlessly to the satisfaction of our clients. Responsibilities• Work with the executive team to help develop and document procedures and protocols. • Liaise with internal and external stakeholders to ensure delivery of project imperatives within time lines. • Assist in development of online services and workflow management systems.• Review of all aspects of end-to-end value chain and offer suggestions as to continual improvement of the business model.• Documentation of case management processes and training of staff to deliver the service• Monitoring new referrals and supervising case management:• Contact clients, customers, advisors and medical providers to deliver the service successfully • Ensuring completed information is accurate and returned to the correct destination• Provide administrative support as necessary• Monitoring outstanding requirements in the end-to-end life cycle of cases and ensuring case requirements progress within service levels and that exceptions are managed well.• Coordinating the QA procedures. Achievements Successful development and delivery of a new service from inception Created and delivered a training program which resulted in effective training outcomes Successfully engaged with Finance and IT department heads to coordinate the logistics and practicality of a new service Quickly identified issues and provided solutions

St Kilda

In my role I would address queries from claimants daily over the phone or via email regarding various policies including income protection, critical illness, death, total permanent disability and involuntary unemployment. The majority of policies were retail but a percentage were group. My role involved following up claim requirements for the continued assessment of a claim. This included liaising with advisors, third party providers, legal representatives, claimants, trustees and accountants for medical and financial requirements. I would assist claimants in understanding their policy definitions and exclusions, when payment of benefits are made, why their claim was declined or explain why there is a delay with assessment of their claim. My strong customer service focus background allowed me to perform these duties with genuine compassion and empathy but with a level of perspicuity and directness Responsibilities• Key phone contact for claims queries• Claim form requests• New claim registration and correspondence• Meet agreed service and quality standards• Claim form follow ups

I have worked for this company for nearly 8 years in various roles. I became a casual employee when travelling overseas. I was still able perform tasks for this company remotely as I have skills and experience in different departments. I have chosen to remain a casual upon returning to Australia permanently so that I may have no restrictions in taking advantage of any opportunities that may come my way. As a casual I have performed roles such as Senior Case Manager of claims and lead a small team. Claims management of long term cases and compulsory third party claims. I have also assisted in the Finance Team and Client Services Team.

Responsibilities• Mentored new employees in customer service processes• Identified and implemented improvements to streamline processes and increase efficiency and productivity• Provided tools to staff to increase service levels• Participated in planning/implementing procedures to ensure internal controls- Developed procedure documentation and deployed training of those procedures to staff using Cert IV Training and Assessment units.

•Performed accurate Data Entry, Reconciliations, Accounts Payable and Receivable•Processed invoices, purchase orders, payment transactions and credits•Organised records and reports through spreadsheets•Researched and resolved billing and collection issues. •Successfully collected debts, Balanced Petty Cash, processed transactions in a timely manner, Proficient with Microsoft Excel•Competent with account software such as ARROW and familiar with QuickBooks•Upkeep of office stock, office supply ordering and distribution of amenities

The Client Services Officer role involves liaising daily via phone and email with insurance companies. I have worked with clients such as Zurich, Westpac, AXA and ING in regards to customers who have applied for life insurance. The role also involves communicating with agents/brokers/financial planners and medical clinic staff/Doctors in order to acquire medical evidence as part of the application process. A smaller part of the role also includes dealing with claims cases.

•Liaised daily with medical receptionists, Doctors, agents/brokers and applicants over the phone and in written form •Multi-task data entry while on calls. •Processed outbound and inbound calls of between 50-80 calls a day. •Touch typed 70 works p/m•Screen and transfer calls•Maintain databases. •Investigated and searched for Doctors who are difficult to locate.

Master Of Business Administration - Mba

Cert Iv-Health, Hypnosis

Bach Social Science, Psychology And Sociology