I lead the customer insights team for higher education at Pearson. We want to learn more about the experience of students and educators and better understand how we can solve some of the day to day frustrations and challenges in teaching and learning. We run research projects with students and academics, host webinars with sector experts and celebrate good practice through our advocacy programme. I have worked in higher education for almost 10 years and am passionate about student engagement and understanding how learning is changing. Our recent work with Wonkhe has informed sector thinking about what makes and breaks student belonging. https://wonkhe.com/wp-content/wonkhe-uploads/2022/10/Building-Belonging-October-2022.pdfI enjoy coaching and mentoring both professionals and students and am part of the MCR pathways programme that works with secondary schools to support young people to build confidence and broaden their aspirations. I thoroughly recommend it to anyone who can spare an hour a week to spend with a young person!