Anna Janikowska Email & Phone Number

Gdańsk, woj. Pomorskie, Polska

• Providing ongoing support and monitoring for several applications in Corporate Actions, Safekeeping and Invoicing area
• Supporting continuous enhancements of those applications
• Incident and Problem management – communication with stakeholders, investigation
• Release planning together with the Release Manager
• Creating Change Requests
• Executing configuration in dialogue with Business Analysts

Gdynia, Pomeranian District, Poland

• Providing pro-active support to a defined list of new and established clients to support retention
• Drive content usage growth by regularly engaging with clients and providing details of content and product notifications and enhancements
• Build strong relationships with other customer facing groups, such as account team; product, client and sales specialists; data consultants and data specialists, within region and other groups globally
• Act as voice of the customer for your clients strategic content and service issues within Thomson Reuters (via service improvement initiatives, content agility, content quality, product enhancements, roadmaps, etc).

Gdynia, woj. Pomorskie, Polska

• Combining financial knowledge with expertise in workflow processes and Thomson Reuters products to solve complex clients’ issues
• Liaising with various stakeholders (clients, Data Account Managers, Customer Support, Exchange Managers, Business Analyst) to understand better customer needs and introduce enhancements to data, systems and processes
• Performing root cause analysis of clients’ requests in order to improve quality and timeliness of data and performance
• Analyzing measurement and audit reports, identifying gaps and suggesting process improvements
• Delivering trainings on functionalities and procedures related to newly introduced customer support and service application (SalesForce CRM)
• Conducting trainings for ETI department on databases and systems usage (including preparation/updating of training materials and creating exercise scenarios in test environment)

Gdynia, woj. Pomorskie, Polska

• Processing and maintaining data onto databases using technical and financial knowledge (mainly real-time and partly reference data sets)
• Validating the accuracy of data received from various sources; proactively identifying and resolving data problems
• Implementing quality checks to improve the data accuracy
• Communicating and liaising with internal (Business Analysts, Exchange and Product Managers, Project Managers and Developers) and external departments (exchange, contributor or data supplier) for resolution of data.
• Using Siebel CRM to deal with customer queries
• Planning and executing activities for major exchange driven projects and internal enhancements

Gdańsk, woj. Pomorskie, Polska

• Company’s representative in Poland; managing Polish branch office
• Issuing invoices, managing cash account, cooperating with accounting services company
• Database maintenance
• Searching for competent and qualified workers (mainly for shipyards)
• Organizing meetings
• Collecting complete documentation for the chosen candidates

Sopot, woj. Pomorskie, Polska

• Receiving, sorting and processing accounting documents (invoices, bank account statements)
• Preparing invoices and reports for accounts receivable and payable
• Researching and reconciling incomplete accounting data and requesting additional supporting documentation when needed

Rejon Marsala, Włochy

• Customer support
• Managing online booking services
• Preparing business offers for tour agencies and other third party suppliers in the touristic field

Master'S Degree, Tourism And Recreation, Department Of Cultural Tourism

Education record