Specialising in Retail and Supply Chain Operations, Inventory and Warehouse Management, Logistics, and E-commerce

• Implementing SAP SD, MM and WM solutionsMap supply chain business operations and requirements to processes, functionality, and integration. Provide quality documentation including functional specification, test cases, and user guides• Design standard and customised configurations to enhance customer order processing allowing efficient automations and improved metrics • Support change management activities by assisting with development of training materials, training scenarios, change impacts and provide ongoing consulting post implementation.• Oversee continuous improvement opportunities for enhancements and integration of new functionalities

• Present weekly reports to Stakeholders on the status of the project• Deliver training to the Test team on testing tools and usage• Ensure team is 100% engaged, utilized, and has sufficient support to maximize their productivity and professional growth• Develop comprehensive test scripts and coordinated with different departments to complete testing, ensuring all procedures were followed• Proficient at using Quality Center, ALM, Solman for test planning, requirements management, defect tracking and reporting• Conduct workshops to align key metrics, exit criteria, and success factors and led meetings to discuss test progress, defect resolution and next step, and test plan sign offs

• Identify opportunities for continuous improvement, provide direct customer analysis in Order to Cash processes across business systems landscape • Implement global delivery processes focusing on different project methodologies such as Waterfall and Agile • Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendations from clients